yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

versatile professional eager to contribute administrative expertise as well as strong claims processing skills and customer service talents toward actively supporting an organization in maximizing performance.

 

profile

 

• dynamic professional offering over 9 years of solid and progressive experience in claims processing, legal operations, administrative support, and client services capacities.
• in depth experience in client-focused industries focused on delivering world class customer service.
• skilled at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
• proven ability to maintain the highest levels of confidentiality and upholding the ethical standards of the legal profession.
• technically proficient in microsoft office suite, including word, excel and outlook.

 

professional experience

legal receptionist bracken & margolin, llp.                                                                          2008-present

• sharp business acumen and experience in managing broad scope of administrative operations, from fielding high volume phone calls, calendaring and greeting clients to scheduling events, purchasing supplies and maintaining client files.

 

production assistant jp morgan chase bank                                                                                 2007-2004

• responsible for reviewing policy requirements for mortgage clause changes on home owner, flood and title insurance.

 

customer service representative geico                                                                                          2004-2007

• strategically handled 80-120 incoming calls, consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
• proficiently maintained detailed records of insurance transactions and updated a calendar of premiums due/ policies expiration dates.

 

account executive american fitness beverage                                                                             2001-2004

• successfully steered sales operations to generate high volume growth and revenue on behalf of company.
• facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.

 

professional education

 

bachelors of science in business management state university of new york                                    2004

 

associates of arts in liberal arts nassau community college                                                                    1999