Results-driven Senior Manager eager to contribute expertise in Business Development, Operations Management, Fiscal Administration, and Human Resources toward collaborating with a progressive organization in optimizing bottom-line performance.  Core competencies include:

 

Quality Management Systems/ISO

Human Resources Development

Training and Development

Business Analysis/Process Improvement

Cost Containment Strategies

Superior Communication/Persuasion Skills

Budget Management/P&L Accountability

Open Door Management Style

Continuous Improvement

Problem Solving and Resolution

 

 

Cassio-JD Graphics Inc.                                                                                                                                    2002  to Present

President

   Drive aggressive business development strategies to secure new accounts and revenue growth; achieve a 50% increase in annual sales results, and create strategic alliances with distributor merchandisers, marketing associates and end users to ensure success.

   Continually expand product lines and services to capture new market share, and spearhead all site selection, personnel development and marketing initiatives from inception.

 

Bell Canada                                                                                                                                                                    1987  to 2002

Regional Manager, Business Operations, Bell Ontario

   Led customer service and account management initiatives for residential and commercial telephone and internet clients throughout Ontario; provided leadership and oversight for a team of 350 Agents tasked with providing resolution to functionality and service issues.

   Created a high performance team through targeted efforts to increase skill sets, empower smart decision and performance recognition programs.

   Developed critical relationships with Union Presidents and Business Leaders to create a cohesive, cooperative environment.

   Improved quality results and reduced overall operations cost to adhere to a $45MM annual budget.

 

Section Manager, Field Services, Western Ontario

   Developed a top notch customer service team of 200+ unionized employees; provided strategic focus, improved processes and spearheaded the development of a quality management system to secure ISO 9002 Certification.

   Through aggressive cost containment strategies, significantly reduced overall costs to meet a $17MM annual operations budget.

 

Human Resources Specialist, Southwestern Ontario

   Leveraged solid HR knowledge to develop and implement progressive HR programs for employee relations, organizational development and district restructuring.

   Oversaw the creation of a team leader structure, defined accountabilities, and contributed toward supporting the implementation of the departmental business plan.

   Created a culture of continuous learning, and led aggressive performance management strategies to drive business results.

 

 

 

Quality Counselor, Bell Canada, Ontario

   Directed the implementation of TQ/Total Quality improvement processes the throughout the district.

   Delivered comprehensive training programs and selected by Senior Management to act as a Special Counselor to facilitate joint HR initiatives including the voluntary separation program.

 

Team Leader, Regional Process Management Team

   Provided oversight for 30 Managers and Technicians as part of a multidisciplinary tasked driving process improvement strategies across business units.

   Incorporated Rummler-Brache methodologies to identify opportunities and develop models for improved business practices.

 

Process Manager, Southwestern Ontario

   Contributed solid leadership and facilitation skills to lead process improvement teams to success; identified performance gaps and made recommendations to enhance efficiencies and results.

 

Field Services Manager & Team Leader, Customer Service

   Team leader for a staff of 6 Managers; directed customer service activities and ensured compliance with all corporate standards for customer satisfaction.

   Demonstrated sharp leadership qualities in successfully mentoring junior management staff to promotion to district management positions.

 

 

University of Waterloo, Bachelor of Science, Mechanical Engineering                                                                              

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Name

Title

Company

Address 1

Address 2

City/State/Zip

Date Here

 

 

 

Dear Hiring Manager:

 

During my comprehensive career as a Business Operations Management Professional, I have gained considerable client relations, staff development and general management experience. I have improved operations through performance measurement metrics, been recognized and rewarded for my dedication to providing excellent customer service, and led significant increases in revenue results and profitability.  This along with my expertise in strategic planning and budget management makes me an ideal candidate for your organization in the position of <position here>.   

 

In addition, I have a solid record of achieving or surpassing profit expectations, and leading underperforming operations to success.  I am well versed in Human Resources strategies and initiatives that support business goals and enhance team performance.  I can offer you over 20 years of direct management experience, and am anxious to take on greater responsibilities in a Senior Level Management Role.

 

The accompanying resume can give you an overview of my potential for making a worthwhile contribution to <name of company here>.  As a proven leader, I believe it would be mutually beneficial for us to meet.  Please contact me at your earliest convenience to inquire about the possibility of meeting to discuss your organization s goals and how I can help you meet them. 

 

Thank you for your time and consideration.

 

Sincerely,