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yyyyyy x. yyyyyy
3201 silver springs drive, #0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
career objective
results-driven product manager eager to contribute superior leadership, team-building, and analytical skills toward supporting the employer in optimizing operational and financial performance
profile
ø offer solid product management experience, with expertise in strategic planning, acquisitions, product launches, vendor relations, and process improvements in the healthcare arena
ø facilitate quality-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø expertly identify and capitalize on opportunities to penetrate and develop markets, conduct detailed market research and analysis, and monitor trends and developments
ø train and lead top-performing interdisciplinary support teams to meet corporate goals
ø dynamic communication, presentation, negotiation, and relationship management skills
ø proactive team player equally effective in independent and collaborative environments
ø flexible for extensive travel / relocation
~ key achievements ~
- in recognition of outstanding performance, steadily promoted within humana to attain product management position entrusted with developing and implementing acquisitions, integrations, and organizational process improvements; granted star employee award
- successfully ensured regulatory compliance and grew across-the-board inventory control system performance metrics by up to 10% at humana by accurately defining business requirements, introducing appropriate schedule and budget guidelines, establishing cross-functional support teams, and working closely with vendors to increase value
- effectively managed all aspects of integrated visa humanaaccess card program and created nationwide partnership with walgreens pharmacies, achieving more than $240m in annual sales with a 15% increase in otc drug sales revenue
- boosted humana customer satisfaction levels by 10% and nominated by card technology division for most innovative product award
- as outcomes analyst with kindred health care, generated quality metrics reports, conducted financial audits, and oversaw compliance with all laws and regulations
professional experience
humana, inc. 2004 c present
project manager, consulting practice (2009 c present)
program manager, innovation center / product management (2004 c 2008)
kindred health care 2001 c 2004
outcomes analyst
university of louisville 1998 c 2000
troubleshooter
primax windows & doors 1994 c 1996
customer service representative / telemarketer
education
university of louisville
bachelor of science in business administration c marketing
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