0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

Information Technology Specialist

Performance-driven IT Professional with 10+ years experience is eager to contribute technical proficiencies and dynamic project management skills to support operations of a progressive organization.

♦ Key areas of Expertise ♦

   System Administration

   System Implementation

   IT Infrastructure Maintenance/Support

   Workstation/Server Management

   Configurations/Upgrades

   Software Deployment

   Networking

   Security Management/Testing

   Application Development

   Cisco Installations/Programming

   Troubleshooting

  End User Technical Support

   Document Management

   Leadership and Training

yyyyyy x. yyyyyyProfessional Profile                             

Ø  Escalate business development through superior computer system management, IT maintenance, and customer support which increase productivity and revenue growth; exceed goals and objectives while adhering to standards and regulations

Ø  Results-driven and specialize in implementation and administration of Systems Management Server (SMS) including query and package design, System Center Configuration Manager (SCCM), and System Center Operations Manager (SCOM); proficient in Enterprise Active Directory management

Ø  Extensive experience in implementing, configuring, upgrading, and testing diverse hardware/software, server architecture, and computer security programs; deploy software including packages, patches, and scripting applications

Ø  Display diagnostic and collaborative problem-solving skills; exhibit proficiency in translating individual needs into responsive, cost-effective business solutions

Ø  Demonstrate superior leaderships qualities; positively motivate teams, build strong working relationships, provide training, and enforce user policies and regulations

Ø  Communicate technical and complex information easily and concisely; support IT infrastructure and networks

Ø  Organized and detail-oriented with expertise in document management; record network, process, and asset data, and identify, define, and document processes and procedures

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Employment History                                             

Enterprise Administrator                                                                                                    00/2008 C 00/2011

Unisource Worldwide Inc. ▪ Norcross, GA

   Boosted business operations while collaborating with team members to efficiently manage network of 150+ sites; increased productivity through diverse system and software implementation and administration

   Displayed expertise while directing Enterprise SMS 2003 administration of 6000+ workstations and servers, and implementation of SCCM R3; successfully designed custom SCOM rules and alerts, and deployed Windows patches via SMS and WSUS

   Key player who provided custom scripts and queries to be utilized in software deployment and reports; expertly customize VB scripts and Batch files

   Launched server upgrades to obtain current service pack level

   Team member who participated in a successful disaster recovery test

Enterprise Administrator                                                                                                    00/2004 C 00/2008

Boeing ▪ Alexandria, VA

   Maximized business development by participating in defining requirements and solutions for patch management in multiple domains; skillfully maintained and supported IT infrastructure while ensuring compliance with industry standards

   Essential player who implemented upgrades to various networks and conducted Enterprise Active Directory administration; monitored desktop administration including software/hardware upgrades, encryption, and VPN connectivity

   Regional Expert who administered virus and spyware cleanup using McAfee Anti-Virus and Spyware; conducted network security testing

   Oversaw workstation and server baseline management; deployed software packages, patches, and scripting application

   Demonstrated strong leadership and communication skills; conducted user training, provided solutions to complex computing issues, managed weekly status and SMS reports, collaborated with InfoSec and IT to enforce user policies and regulations, and identified, defined, and documented processes and procedures

 

Systems Administrator                                                                                                       00/2004 C 00/2004

Pentagon ▪ Arlington, VA

   Spearheaded roll-out and relocation of Dell desktops and laptops; imaged workstations using Norton GhostCast Server

   Successfully created VMWare baseline images to be used in a development network

   Played key role in verifying network connectivity and provided solutions to complex problems

   Proficiently designed and maintained Active directory user accounts and profiles; accurately documented network and asset data

 

Desktop Support Technician                                                                                              00/2000 C 00/2004

PC Solutions ▪ Gloucester, VA

   Demonstrated initiative while installing and upgrading computer systems and networking components including motherboards, CPUs, memory, hard drives, and peripheral devices

   Expertly set up Active Directory networks and provided antivirus and patch solutions at customer locations; created and maintained user accounts, group policies, and security permissions; sustained necessary support

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Computer/Technical Skills                                  

Operating Systems:                                 Windows NT/9X/XP/Vista/7, Fujitsu 9600: PBX system

Servers:                                                  Windows NT/2K/2K3/2K8, SMS 2003, SCCM, SCOM 2007 R2, WSUS, Enterprise Active Directory, Norton GhostCast Server, Dell servers, DHCP, DNS, and DFS

Software:                                                 Microsoft Visio 2003, Office 2007, Project 2003, Internet Explorer 8

Security Software:                                   Norton Ghost, VMWare ESX, Remedy, McAfee Epolicy Orchestrator, McAfee Enterprise Antivirus, GFI Languard, Wise Package Studio 7, Nessus, CommVault Simpana 8, VMWare Vsphere 4, MS Baseline Security Analyzer,

Communications:                                    Cisco Call Manager and Cisco 7940 VOIP phones

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Education & Professional Development             

Associate Degree in Computer Science                                                                                                  2002

ECPI College of Technology ▪ City, State

 

Single Scope Background Investigation (SSBI) Security Clearance                                                        2006

Comptia Security +                                                                                                                                2004

Microsoft Certified Systems Engineer (MCSE)                                                                                        2004