yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

home: (xxx-xxx-xxxx

cell: ( xxx-xxx-xxxx   

abc@xyz.com

 

objective

 

hard-working and dedicated it professional eager to contribute exceptional background in technical operations management, project leadership, team-building, and support/helpdesk functions toward supporting an organization in maximizing performance.

key qualifications

 

         proficiency in computer operations management, team leadership and motivation, customer service optimization, vendor relations, and disaster recovery management.

         outstanding blend of decision-making, problem solving, interpersonal and communications skills.

         excels in lan and wan management, system monitoring and performance tuning, and windows 2003 standard, interprise, and windows clusters management.

         adept at developing and executing strategic policies, procedures, processes, and methodologies to fortify performance.

         extensive background in directing, training, supervising, and evaluating staff members.

         exhibits well-honed multi-tasking abilities; gracefully balances competing priorities.

         respected for hands-on management style, professionalism, solid judgment, analytical skills, reliability, and the ability to effectively manage mission-critical environments.

         resourceful self-starter; sets goals and develops action plans for attainment.

professional experience

 

sungard addvantage asp services, birmingham al; cambridge/charlestown, ma, 2000 to 2008

asp services operations manager     (2001 to 2008)

         successfully applied sharp supervisory skills toward managing a 9-member remote and onsite team of top-performing staff supporting operations of locations.

         served on-call 24/7/365 to ensure flawless functioning of remote data center consisting of 125+ servers running windows 2003 standard and enterprise server, window clusters, intersystems cache, sungard addvantage, computer associates brightstor backup software, tidal scheduler and other marginal software.

         steered seamless new customer implementations as well as ongoing support, achieving high levels of satisfaction and loyalty.

         introduced scheduling tool to effectively automate repetitive tasks, significantly enhancing efficiency.  

         functioned as point of contract for all sas70, internal, and federal audits.

         contributed to development and deployment of disaster recovery procedures and testing.

         exhibited outstanding leadership talents as chairperson of change control committee.

         selected and awarded as mvp of sungard asp services based on proven performance.

         oversaw lan support, phone/voicemail system administration, active directory and exchange mail administration, sla compliance, procedure documentation for computer operations, customer service, and vendor interfacing.

         spearheaded physical move of cambridge facility to charlestown, ma.

 

continued

 

yyyyyy x. yyyyyy ~ page 2 of 2

 

professional experience continued

 

asp services ops team leader (2000 to 2001)

         managed, motivated and supervised team of 12 in providing 24/7/365 asp services.

         leveraged strong multi-tasking expertise to devise and implement schedules and instructions for ops activities, design and apply associated security measures, and participate in sas70, internal and federal audits.

         instrumental in relocating customer systems from cambridge, ma to birmingham, al without disruption to business schedules. 

 

sungard asset management systems (ams), cambridge, ma, 1997 to 2000

senior systems manager / computer operations group leader           (1998 to 2000)

         serviced asp customers running trustware11 on openvms and addvantage on window2000.

         hired, trained and supervised operators and prepared work schedules.

         demonstrated strong versatility as vax cluster system manager for alpha servers 4100, 2100, 800,  ds20, 1200, alpha 7000-610, vax  6000 and 4000 series, and assorted microvax systems in a mixed interconnect (ci and ni) vms cluster.

         headed systems management of a 7-node vms cluster, and applied solid organizational skills to navigate capacity planning, perform configurations, administer voice communication equipment, support qa efforts, and oversee performance monitoring and tuning.

         installed digital/compaq 3210 and dell  2300 servers with windows nt server  4.0, windows 2000, and ras access for three-tiered client-server application.

         set up, modified, and managed ethernet hub-based 10b-t network supporting 100 lan systems encompassing pcs, routers, bridges, terminal servers, communication servers, departmental hubs, and other data communication devices.

         implemented ras on nt v4.0 for remote dial-up to support sales demos and employee remote access.

         partnered with operations manager in computer site management, service bureau systems management  and network optimization.

         upgraded cluster in accordance with latest software releases, integrated system management tools, conducted disaster recovery tests, and diligently maintained system security policies.

         wrote operations procedures, and assisted operations manager in planning and implementing relocation including new installations of all service bureau systems to sungard s datacenter in alabama.

• chosen as employee of the year on two occasions for displaying exemplary performance; quickly promoted from role as systems manager / senior technical support specialist (1997 to 1998).

 

earlier experience includes technical support roles with national computer systems (acquired by sungard), cambridge, ma, 1987 to 1997.

related education / training

 

glow technologies: window 2000 active directory;  windows 2000 advanced server

 

global knowledge: windows nt 4.0; cisco router configuration

 

digital e. corporation: digital systems management i and ii; digital cluster management

 

lucent technologies: system 75 administration