career objective                              

results-driven administrative manager eager to contribute superior organizational, analytical, and customer service skills toward supporting the employer in optimizing financial and operational performance

profile                                                

ø  offer more than nine years of progressive office management, human resources, bookkeeping, and business support experience with expertise in streamlining procedures and developing company policies

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

ø  accurately balance and maintain accounts, payroll, and general ledger and compile and produce detailed reports instrumental to supporting senior management in assessing performance; perform clerical/reception functions, prepare error-free documentation, and manage sensitive information

ø  strong supervisory experience and demonstrated ability to effectively delegate tasks, coordinate workflow, and motivate personnel

ø  demonstrated ability to perform multiple responsibilities simultaneously and under heavy pressure; consistently meet deadlines while providing high quality service

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  proactive team player equally effective in independent and collaborative environments

 

~ technical proficiencies ~

ms office (word, excel, powerpoint, access, outlook) ~ quickbooks ~ adobe systems ~ mac & pc o/s ~ type  90wpm

professional experience                

corporate administration specialist / executive assistant, focus pointe global, insert office               2007 c present

• successfully provide cross-functional support to all 14 global offices, ceo / owner, president, vice president, and human resources manager; progressively assumed additional responsibilities and positions, allowing for cost-effective restructuring and the elimination of five job titles
• manage corporate accounts and gifting, bank reconciliations for all facilities, and office ordering; negotiate, administer, and follow up on building and services contracts
• serve as health benefits administrator responsible for confidential employee files; administer non-exempt payroll, monitor pto for all employees call center attendance, and provide employment status information to third parties as appropriate
• coordinate corporate travel arrangements, weekly lunch & learn sessions, annual directors meeting, holiday parties, and special events; additionally provide reception back-up, prepare marketing and promotional orders, and lead office recycling initiative

 

administrative assistant, rbc bearings, inc., insert location      2004 c 2005  

• provided comprehensive support for the local office s human resources, operations, and inventory managers; completed day-to-day duties and special projects
• in addition to performing reception and administrative tasks, assigned to handle labor union contracts and issues
• developed and implemented inventory management reporting process resulting in improved inventory tracking throughout the company
• assisted with branch closing and terminal inventory control

 

office & operations manager, wilmington piano co., insert location       1999 c 2004

• in recognition of outstanding performance, promoted from receptionist to managerial position entrusted with oversight of all daily activity, including office operations, financial administration, and customer service
• managed five in-store / road technicians and six warehouse / delivery personnel; effectively coordinated delivery and service calls, prepared all schedules, and executed human resources hiring/disciplinary action functions
• served as primary contact and steered client relations; investigated and resolved issues, assisted with sales and special events, and handled all high-dollar transactions
• maintained detailed financial records and performed daily cash balancing

education                                           

studies towards insert type of degree, university of pennsylvania, philadelphia, pa       anticipated graduation year

 

general studies, drexel university, philadelphia, pa      1994 c 1997

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

my present employer is in the process of restructuring, and i am currently seeking a challenging career opportunity in an administrative capacity.  i am submitting my resume for your review, and thank you in advance for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include a solid record managing all facets of a broad range of administrative, operational, and human resources duties.  i excel at performing multiple concurrent functions, introducing process improvements, and effectively coordinating workflow.  additionally, i possess strong accounting and analytical aptitudes that i have applied in every position i have held.  my dynamic organization and communication skills have consistently proven instrumental in my ability to support corporate executives as well as geographically dispersed personnel.  to complement this background, i am currently taking evening classes towards my insert type of degree.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

yyyyyy x. yyyyyy