career objective                              

enthusiastic bba candidate eager to contribute strong customer service, problem-solving, and administrative skills toward supporting a progressive organization seeking a driven and productive team member

profile                                                

ø  offer solid practical work experience as well as strong academic background in business administration, marketing, human resources, and loss prevention

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; gained valuable professional experience concurrent with academic pursuits

ø  proactive team player equally effective in independent and collaborative environments; superior time management and organizational abilities

ø  sharp technical proficiencies including microsoft office (word, excel, powerpoint)

ø  dynamic communication, presentation, public speaking, and relationship management skills; intermediate french language skills

education                                           

california state university, fresno                                                                                       anticipated graduation may 2010

bachelor in business administration c international business emphasis

• management studies, london summer program 2009
• volunteer coordinator / member, international business association
• member, lambda alpha epsilon american criminal justice association

professional experience                

investigator / administrative manager, synergy associates                                                                insert date c present

• perform a broad scope of managerial, operational, administrative, and customer service duties
• oversee all independent contractors and security officers; accurately administer w2 and 1099 employee payroll, and ensure licenses are current and performance meets high company standards
• consult with clients and attorneys, process account paperwork, and prepare client invoices

 

personal assistant, salwasser farms                                                                                                  insert date c present

• apply strong understanding of business needs toward providing support with a wide variety of day-to-day tasks
• execute administrative duties including scheduling appointments, coordinating travel arrangements, and assisting with office operations

 

sales consultant, carmax inc.                                                                                                                           1/07 c 1/08

• provided excellent customer service throughout sales lifecycle; worked closely with clients from initial greeting through ultimate vehicle delivery

 

co- manager, charming shoppes inc.                                                                                                                6/06 c 1/07

• entrusted with all duties of store manager including delegating tasks and supervising team of 2-5 employees; resolved escalated customer issues
• performed opening and closing procedures, created and maintained merchandising displays, oversaw all cash and credit transactions, managed banking duties, and conducted audits

 

p.o.s supervisor/cash office and loss prevention officer, kohls inc.                                                              2/04 c 6/06

• hired, trained, and managed highly productive team of 10+ employees; processed all new hire paperwork

• ensured a safe and secure environment for employees and customers; performed on-floor and cctv surveillance as a licensed security guard

• prepared cash drawers prior to store opening; conducted weekly and monthly audits
• played an integral role in supporting the grand opening of four new store locations
• granted recognition for exceptional rate of shoplifter apprehensions and detection of employee theft

 

~ community activity ~

active volunteer, hands on community                                                                                              insert date c present

active volunteer, current drought volunteer services in firebaugh / coalinga                                       insert date c present