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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
versatile business professional eager to contribute broad-scope experience toward supporting a dynamic organization in maximizing bottom-line performance.
profile
- respected manager offering solid and progressive experience in business operations, personnel development/training and customer service capacities.
- in depth experience in client-focused industries focused on delivering world class customer service.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
- demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
- dynamic communication, presentation, problem-solving, and relationship management skills.
professional experience
starbucks coffee company 2001-present
store manager
coffee master
classroom facilitator
labor management specialist
host store manager
manger coach mentor
- actively served as manager of numerous high-volume stores, ensuring cohesive delivery of the starbucks experience to all clientele.
- sharp business acumen and experienced in managing broad scope of operations, from sales/ marketing, customer service and hr to procurement, vendor relations and accounting/finance.
- successfully steered sales operations to generate high volume growth and revenue; consistently held the highest comp sales in the region at 29%.
- effectively hired, trained and directed 50-member staff and actively collaborated in human resource operation functions such as trained new hires, evaluating performance and providing guidance/mentoring to struggling managers.
- strategically promoted mentored 5 shift supervisors to assistant managers and on to store manager.
- facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
- hand-selected to present at district meetings on a broad range of topics, including training, development, time management, planning, and organization.
professional education
bachelors of science in business and human resources university of phoenix present
coursework in business coastline community college 2010
massage therapist certificate the american institute of massage therapy 2002
coursework in business orange coast college
2001
servant leadership workshop
situational leadership workshop
franklin covey focus workshop
increasing human effectiveness workshop
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