yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

results-focused program / project manager specializing in software development, best practice methodologies, process improvement, employee training, and business communications eager to support an employer in maximizing success.

 

profile of qualifications

 

         top-performer who expertly develops, analyzes, and manages projects to attain maximum profits in coordination with objectives.

         integral leader who makes decisions to reflect positively on business productivity, corporate well-being, and client satisfaction.

         excellent communicator who evaluates workflow methods to streamline project processes within deadline-driven environments.

         ambitious self-starter who demonstrates superior attention-to-detail and strong analytical abilities.

         member of the project management institute (pmi).

         certified scrummaster (csm) since 2009.

 

key areas of expertise

 

program / project management                  software development                  data mapping                                       employee training

best practice methodologies                      systems configurations                test case design / execution             workflow management

baseline / change management                 regulatory compliance                 budget planning / control                    technical liaison

 

career achievements

 

         successfully created a state-of-the-art proprietary airborne operating system and a wireless air-to-ground infrastructure messaging platform in strict compliance with faa quality and certification standards for boeing s innovative systems group.

         spearheaded highly complex analysis and upgrades of remedy ars for mission-critical e911 system that produced $40 million in yearly revenue to include attaining an employee award for job performance excellence in 2006 and project recognition in 2007.

         improved billing quality for an $8-million contract by conceptualizing and developing a unique data identifier (cgid).

         created and implemented rf data synchronization procedures to preserve an at-risk $6-million contract.

         enhanced regional e911 call quality 20%+ by proactively developing call analysis troubleshooting skills to improve operations.

         achieved international patent pending for an automatic emergency call notification to pre-designated personal emergency contacts filed september 11, 2006; application serial number 60 / 843,507.

 

professional synopsis

 

 

software program manager (2008 c present)

         apply dynamic leadership talents toward directing enterprise e-commerce initiatives for online sales of parts, engineering services, and technical documentation to include securing and monitoring a $15-million budget and facilitating project planning.

         maximize business productivity by establishing baseline and change management, along with identifying risks and opportunities; implementing best practice methodologies for optimal project management; and directing agile software development execution.

         deploy organizational resources by managing information technology and software / offshore development teams of 75+.

 

contractor, software project manager innovation systems group (2008)

         strategically steered comprehensive software development project lifecycles (i.e. planning, analysis, design, development, testing, on-time / on-budget deployment) for multiple efforts with budgets exceeding $4 million.

         ensured on-time delivery by leading successful interfacing activities with multiple supplier-developed components and communications with geo-diverse teams and executive-level management, along with configuring complex systems / sub-systems requiring organization and coordination of large-scale integration testing efforts.

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

resume page two

 

professional synopsis (continued)

 

supervisor operations analysis & requirements team (2007)

         planned and delegated project assignments for a top business analysis team to include focusing on the development of internal support tools and customer-facing web applications / services, as well as partnering with project management office (pmo).

         utilized broad scope of technical knowledge to serve as a liaison for the user community, product development, systems and network engineering, software development, 24 / 7 noc monitoring, and finance throughout software development lifecycles.

         demonstrated expertise in proprietary in-house systems by coordinating high-risk and high-visibility project assignments to include integration analysis of e911 and volp releases, financial systems improvements, and new product development.

 

senior business systems analyst / team lead (2005 c 2007)

         drove business systems efficiency by establishing and demonstrating best practices in structured interviewing, requirements / design specifications, data mapping, test case design / execution, and integration support, along with performing essential process, use case, and system architecture modeling.

         led project activities for a billing tool integration subject to sox compliance and completed business process analysis and engineering for cutting-edge national volp deployment efforts.

 

lead data analyst (2003 c 2005)

         documented historic radio frequency (rf) data processing systems; specified improved processes; established strong teams, roles, and responsibilities; and developed training and integrated workflow management tools.

         resourcefully served as the main customer interface for rf and switch engineers from 30+ wireless carriers (i.e. verizon, cingular, at&t, uscc) and actively communicated with internal geographic information systems (gis) teams.

         led project planning and tool development for national reporting efforts to 2,000+ public safety answering points (psaps).

 

consultant / data analyst (2003)

         expertly conducted data provisioning of mission-critical systems requiring in-depth analysis of unique scenarios and applications logic.

 

additional professional roles held prior to 2003

 

education, professional development and technical summary

 

b.s., computer systems (dean s list / j. opheim scholarship recipient)                                                      city university of seattle

a.a., general studies (president s list / dean s list / phi theta kappa honor society)                  north seattle community college

 

certificate in e-commerce                                                                                                                                   city university of seattle

 

additional university-level coursework

database management (access / sql) • data communications (lans / telecom) • internet / web publishing • html • systems analysis

object-oriented design • software project management • visual basic 6 programming • c programming

business communications • interpreting statistics / data • cyber law

 

technical summary

remedy ars • remedy help desk • sharepoint • sourceforge enterprise • teamforge enterprise • clearquest • jboss wiki

microsoft visio • microsoft office • microsoft project • project milestones • internet applications