yyyyyy x. yyyyyy
operations management administrative/financial management
training and development scheduling and supervision
customer service & client/public relations payroll and cash management
quality assurance warehousing and distribution
inventory control auditing
freeport container port limited 2005-present
duty operations manager, 2007-present
promoted to contribute strong leadership qualities toward effectively leading shift personnel in optimizing productivity, quality and cost-efficiency in achieving gross crane production goals; ensure ongoing compliance with port safety working guidelines.
proactively train, develop and evaluate staff and effectively identify and implement actions to improve individual and group performance.
actively collaborate with engineering department to coordinate equipment maintenance, recovery and deployment in support of maximizing operations.
strategically allocate and administer budget to boost bottom-line profitability.
efficiently compile and produce detailed statistical reports vital to effectively measuring cargo handling equipment and personnel performance.
warehouse superintendent, 2005-2007
proficiently steered storage and distribution operations, ensuring timely receipt of products, parts and supplies, with accountability for directing office and warehouse team.
executed risk management and security actions to safeguard inventory and control loss.
effectively prepared, reviewed and maintained distribution documents and operational records.
conducted audits, stock checking and inventory evaluations.
royal oasis resort & casino - grand bahama 2002-2005
assistant casino manager
recruited to serve as key assistant to vp of casino operations, with accountability for heading table games department employing 153 personnel as well as acting as department training director.
apply dynamic leadership and communication skills toward facilitating a client-focused environment conducive to driving revenue growth.
utilize comprehensive business knowledge in defining, developing and implementing targeted programs/plans to maximize operational efficiency and quality, client relations, profitability, and competitive market leveraging.
bahamas princess resort & casino - grand bahama 1986-2002
casino shift manager (1996-2002); gaming pit manager (1993-1996);
table games supervisor (1992-1993); croupier (1986-1992)
successfully progressed from entry level position to direct operations of a 400-employee, high-revenue casino.
effectively trained, developed and supervised personnel ranging from managers and supervisors to croupiers and support teams.
strategically scheduled employees and workflow to optimize operational performance and utilization of human resources.
proactively evaluated, responded to and resolved customer and employee issues.
demonstrated solid accounting and fiscal management skills in overseeing staff payroll as well as closely monitoring gaming table cash win/loss transactions.
ensured high levels of security by continually assessing patron and staff activities and promptly reporting potential breaches to senior management.
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marcia smith page 2 of 2
bachelors degree program, business management, university of phoenix online
management of table games, university of nevada-reno
10 characteristics of an effective manager, bahamas princess resort & casino
first class customer service, bahamas princess resort & casino
organizer/participant, casino olympics summer games showdown - 2000 and 2004
volunteer, grand bahama children s home
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