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yyyyyy x. yyyyyy xxxxxx via varra road #0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
skilled professional with experience in operations, customer service, account management and personnel supervision seeking to utilize abilities in a challenging operations or human resources role.
career profile
ø over seven years of experience in operations, customer service, human resource management and personnel supervision.
ø master of business administration, bachelor of business administration and bachelor of science degrees.
ø effectively define, develop and execute operations to boost productivity and efficiency.
ø self-driven, effective analyst and auditor with strong decision-making and evaluation skills.
ø skilled project and personnel manager well-versed in working under pressure.
technology skills
microsoft office suite, adp, kronos
professional experience
urban lending solutions, broomfield, co 2009 - present
mortgage specialist team lead
manage corporate data integrity group, compile information and translate for management.
draft reports for both corporate management and customers.
supervise and train staff of five personnel.
effectively support relationship and division management.
integritax, woodstock, ga 2007 - 2008
tax analyst
provided sales and usage tax consulting for local and international manufacturing, mining and agricultural companies.
coordinated with senior tax analysts to review account records.
audited and analyzed accounts payable records, entered results into system and prepared status reports for clients and management.
determined rebate amounts via study of reports of findings and tax laws.
bank of america, kennesaw, ga 2006 - 2007
account manager
assisted customers in times of financial distress to determine payments and discrepancies.
contacted customers and promoted bank products and services.
promoted and implemented beneficial programs.
yyyyyy x. yyyyyy
page two
kennesaw state university, kennesaw, ga 2003 - 2005
help desk technician
diagnosed, troubleshot and resolved customer technical problems.
communicated with technical and non-technical staff.
education
university of phoenix, denver, co
master of business administration 2010
kennesaw state university, kennesaw, ga
bachelor of business administration, operations and human resources management 2006
bachelor of science, psychology 2006
professional associations
member, society for human resources management
member/chapter president/chapter senior vice president/chapter community service coordinator, delta sigma pi professional business fraternity
yyyyyy x. yyyyyy xxxxxx via varra road #0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in an operations or human resources manager capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include extensive education and over seven years of experience in operations, customer service, human resource management and personnel supervision. to complement this background, i possess evaluation, analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
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