yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx                                                                                                                             abc@xyz.com

objective

solutions-focused information technology professional eager to contribute technical expertise as well as dynamic project management and operational enhancement abilities in a pc desktop support assignment.

career profile

ø  associate in specialized technology, electronic engineering technology.

ø  expertise in evaluating and troubleshooting electronic devices to component level.

ø  over two decades of relevant it experience.

ø  career built in wide-ranging facets of maintenance, repair and upgrading of desktop/laptop pcs and peripherals.

ø  award winner for outstanding performance.

ø  adept in installation, configuration, administration and maintenance of advanced systems.

ø  knowledgeable in multi-platform environments.

ø  capacity in user accounts, servers and system audits.

ø  outstanding user service abilities on servers, routers and switches.

ø  skilled in customer service escalation service environments.

ø  strong evaluative, assessment and diagnostic capacity.

ø  demonstrated strengths in multiple operating systems and advanced upgrades.

ø  proficient in software, hardware, databases, backups, storage, email and architecture.

ø  background in effective project management.

professional experience

dechert llp                                                                                                                                 1994 c 2009

desktop services technician

       hold comprehensive authority and responsibility for maintenance, repair and upgrades for desktop and laptop pc s, printers and peripherals.

       perform blackberry and voip telephone administration.

       sourced and implemented solutions to wide-ranging os and software problems.

       facilitated several moves/os upgrades in main philadelphia office and regional locations including new york, washington and london.

       spearheaded effective upgrade procedures for manual hard drive moves to newer pc s that exactly preserved users desktop/laptop environment.

       maintained, upgraded and troubleshot multiple peripherals including scanners, small/large printers and external cd/dvd burners.

       researched and evaluated software solutions to hardware or os issues.

       successfully sourced effective utilities to combat spyware including manual removal.

       documented spyware solution for organizational-wide dissemination.

       played key role in mass hw upgrading/moves in main office.

       also facilitated operations in satellite offices including new york and london.

       effectively delegated specific project tasks while personally managing and troubleshooting key issues.

       assumed next-level management responsibilities as needed.

       provided senior management advisement on critical issues/projects.

       utilized remote access program to analyze/repair pc software/os problems in main building and off-site locations.

       diagnosed, repaired and upgrade printers/digital senders via remote access using hp s jetdirect.

       detected and resolved major network printer issues prior to operational effect.

       recipient of organizational customer relations award and multiple bonuses for outstanding performance.

earlier background

prior to 1994, served as field/site engineer, entx information systems, valley forge, pa and field engineer, bull world-wide information systems, bala cynwyd, pa.  in these assignments, was recipient of quality performer certificate and wide-ranging customer praise for outstanding performance.  built broad-based pc support, lan, irma, peripherals, repair and troubleshooting skill sets.

education/training

pennco technical school, bristol, pa

associate in specialized technology, electronic engineering technology

yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx                                                                                                                           abc@xyz.com

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a pc desktop support specialist capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over 20 years of highly successful it systems, networks, databases and software application experience.  to complement this background, i possess demonstrated expertise in pc/laptop diagnosis, maintenance, repair and upgrading plus user support, help desk and hardware maintenance, as well as analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

william h. gill, jr.

 

 

 

 

 

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