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Yyyyyy x. yyyyyy

600 West 162nd Street,  Apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx xxx-xxx-xxxx

abc@xyz.com

 

Bilingual (English/Spanish) Customer Service Professional eager to contribute extensive talents toward actively collaborating with a dynamic organization in maximizing bottom-line performance.

 

Qualifications Profile

 

         Proven expertise in customer relations, retail sales, reception, switchboard management, coordinating hotel/travel reservations, and steering efficient office administration.

         Outstanding skills in training, motivating, and cooperating with peers to optimize business productivity.

         Exemplary blend of problem solving, analytical, supervisory, and decision-making abilities.

         Solid ability to quickly master new roles, responsibilities, technologies/software, and environments.

         Industrious self-starter; set goals and develop action plans for rapid attainment.

         Excellent technical acumen; computer skills include Microsoft Office Suite (Word, Excel, PowerPoint, Access), Rent Works, Adobe Photoshop. 

 

Professional Experience

 

Escuelita Night Club, New York, NY, 2009

Bar Staff Supervisor

         Applied sharp multi-tasking capabilities toward supervising bar operations, tracking sales transactions, monitoring customer service, and ensuring strict adherence to health department standards.

         Trained, motivated, supervised and directed highly productive bar staff.

 

Virgin Mobile, New York, NY, 2008 to 2009

Customer Service Representative, Activation Department      

  • Efficiently supported activation department by responding to customer inquiries and requests, providing product and service information, and accurately processing sales transactions.
  • Performed upselling when appropriate to generate excellent revenues for company.
  • Leveraged considerable troubleshooting proficiency to research and resolve customer issues including billing discrepancies and misapplied payments.

 

The Children's Place, New York, NY, 2007 to 2008

Customer Service Representative / Cashier    

         Proactively assisted customers in selecting merchandise, provided attentive and courteous service, and processed cash and credit card transactions.

 

Sheraton Hotel, New York, NY, 2006 to 2007

Front Desk Agent 

         Sold, booked, confirmed, and modified hotel room reservations.

         Delivered efficient and personable guest service through room registrations and billing procedures.

         Seamlessly collaborated with housekeeping department in accurately coordinating room availability.

 

Additional Experience includes employment with Action Car Rental, New York, NY, and Greater Lawrence Technical High School, Andover, MA.

 

Education

 

International Business Degree (in progress) C New York University, New York, NY, 2007 to Present

 

 

Yyyyyy x. yyyyyy

600 West 162nd Street,  Apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx xxx-xxx-xxxx

abc@xyz.com

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

I bring to you an unwavering focus on customer satisfaction, outstanding expertise in retail sales environments, and an exemplary blend of talents in administrative support, steering compliance, and capturing revenue targets. To complement these qualifications, I offer first-rate organizational, communication, documentation, interpersonal and multi-tasking skills which are paramount as a <insert job title/position>.

 

As a proactive contributor to your organization, you will find me to be a highly motivated professional committed to supporting you in achieving your objectives through superior self-initiative and unparalleled prioritization skills. I am confident that I could be a valuable asset to <insert name of organization>, and will call you later in the week to see if we can schedule a time to meet.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

 

 

 

 

 

 

 

Yyyyyy x. yyyyyy

600 West 162nd Street,  Apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx xxx-xxx-xxxx

abc@xyz.com

 

 

 

 

 

 

Date

 

 

 

Interviewer s Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

It was a pleasure (speaking with you/meeting with you) on [insert date here]. I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered. I am still very interested in the [insert name of position] position, and I am convinced now, more than ever, that it is the right job for me. I feel my background and qualifications prepare me well for the challenges and responsibilities we discussed.

 

The position as you described it to me would combine my strong skills in [insert two skills or qualities here].  This would allow me to make a valuable contribution to your company.

 

(Choose one of the two paragraphs below, depending on whether or not you have, or have not yet, interviewed with the person)

 

(I am eager to meet with you in person to further discuss my background and qualifications. Please feel free to contact me at the above phone numbers so we can continue the discussion we began over the telephone.)

 

(Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.)

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

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