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Yyyyyy x. yyyyyy                                                                                                        

174 River Walk Court ~ Xxxxxx, XXXXXX xxxxxx ~ (xxx-xxx-xxxx ~ abc@xyz.com
 
 

 

                                            Management Profile                                          

 

  Monitor business activities to ensure that needed services are efficiently and effectively provided while staying within budgetary limits.

  Determine staffing requirements and train new employees.

  Coordinate fiscal tasks for funding operations, maximizing sales, and boosting efficiency.

  Recommend locations for new facilities or oversee the remodeling of current facilities.

  Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

  Technological competencies include Microsoft Office. 

 

                                            Relevant Experience                                          

 

Night Manager                                                                                     10/1999 C 11/2006

Dayton Beach Regency ‑ Daytona Beach, XXXXXX

  Answered inquiries pertaining to hotel policies and resolved occupants' complaints.

  Cooperated with other managers to ensure coordination of hotel facilities.

  Implemented policies and procedures for the operation of hotel during evening shift.

  Inspected guest rooms, public areas, and grounds for cleanliness and appearance.

  Observed and monitored staff performance to ensure efficient operations and adherence to facility's policies and procedures.

  Purchased supplies, arranged for outside services, such as deliveries, laundry, maintenance, repair, and trash collection.

Key Accomplishments

  • Quickly progressed from Night Audit, Guest Services, Reservations, and Inventory Manager to Night Manager.
  • #2 Ranked On-site Manager of a 126-unit Ocean Front Condominium Resort.
  • Stood as Interim General Manager in his absence; offered skills to various departments throughout facility including Front Desk, Reservations, Concierge, Housekeeping, Maintenance, Security, IT and Food and Beverage.
  • Remained a Top Producer through ownership transition from Epic Resorts to Sunterra and $13M resort renovation project.
  • Integral participant in the rollout of 3 new restaurants.
  • Revamped personnel management tasks succeeding facility closure after hurricane.
  • Directly impacted annual occupancy rise of 85%; with steady 2%-5% increase.
  • Drove client satisfaction ranking to Top 10 out of all 220+ Sunterra Resorts.
  • Oversaw transition from manual entry to key card entry, surveillance system upgrade from 4 to 48 cameras, and wireless internet access throughout resort.
  • Active in complete digital phone system and call accounting software upgrades.

 

 

Page 1 of 1

 

Yyyyyy x. yyyyyy                                                                                                Page 2 of 2

 

 

Guest Services/Night Auditor                                                               10/1997 C 04/1998

Best Western of Huron, Huron, SD

  • Accommodated hotel patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

 

Customer Service Representative                                                           06/1993 C 10/1997

ACE Hardware, Huron, SD

  • Answered questions regarding the store and its merchandise.
  • Cleaned shelves, counters, and tables.
  • Computed sales prices, total purchases and received and processed cash or credit payment.
  • Demonstrated use or operation of merchandise.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Managed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
  • Ticketed, arranged, and displayed merchandise to promote sales.

 

Additional Experience

 

Private Caregiver                                                                                   09/2006 C Present

In Home Caregiver C Xxxxxx, XXXXXX

  • Made sudden transition to providing routine, full-time personal healthcare, such as dressing wounds and confirming physician visits for permanently disabled mother.

 

 

                                                      Education                                                    

 

  • CAM License (pending), State of Xxxxxx
  • Real Estate Salesperson (inactive), State of Xxxxxx
  • MCSE Curriculum, ATTI Technical Institute

 

 

 

 

 

 

 

 

 

 

Yyyyyy x. yyyyyy                                                                                                        

174 River Walk Court ~ Xxxxxx, XXXXXX xxxxxx ~ (xxx-xxx-xxxx ~ abc@xyz.com

 

 

 

 

<Date>

 

 

<<First Name>> <<Last Name>>

<<Title>>

<<Company>>

<<Street Address, Suite #>>

<<City, State Zip Code>>

 

Dear <<Courtesy>> <<Last Name>>,

 

Please accept my genuine interest in offering your organization my solid IT, client relations, and most importantly, a strong expertise in management. I am confident that I possess the experience and motivation that you seek. 

 

Throughout my career, I have used my leadership abilities to affect tangible cost savings and protect the interests of customers and my employer. As a dedicated professional, management has become a significant portion of my professional knowledge. In building client and staff relations, it is imperative to incorporate my thorough knowledge of how to gauge and understand another s needs prior to selecting the appropriate channel of action.

 

When interacting with my colleagues it remains important to lead, motivate, and boost employee morale to new levels. I do this by sharing my knowledge in certain areas through structured training or just one-on-one conversations. Throughout the years of my career, my experiences reveal an ambitious, committed professional who quickly responds to the needs of clients and my employer. This is the type of experience and initiative to succeed that I would like to bring as a member of your team.

 

In closing, I welcome the opportunity to meet with you to discuss how my background and qualifications meet your needs. You may contact me at your convenience as I look forward to hearing from you soon. Thank you very much for your consideration.

 

 

Sincerely,

 

 

 

 

 

Yyyyyy x. yyyyyy

Enclosure

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