Results-driven leader eager to contribute expertise in driving operations, business development, P&L, and team building initiatives toward actively collaborating with a dynamic organization in maximizing bottom-line performance.  

 

 

         Outstanding abilities in market research and planning, opportunity analysis, establishing strong relationships with clients, problem solving, decision making, and navigating the complete sales cycle.

         Extremely advanced technical acumen complimented by adeptness in strategic and tactical planning, marketing, forecasting, major account management, and vendor relations.

         Excel in delivering persuasive presentations and proposals, negotiating contracts, and delivering matchless customer/client service.

         Conceptualize, orchestrate, and execute innovative strategies to strengthen brand name recognition and awareness.

         Extremely versatile; quickly adapt to new roles, responsibilities, markets, technologies and environments. 

 

 

High Tech Customs, LLC, Lehi, UT, 2002 to Present

Founder & Director of Operations

         Established, developed and steer daily operations for technology company offering computer repair, audio-video, telecommunications, and web development services to a diverse client base.

         Spearhead full spectrum of business operations inclusive of staffing, training, policies and procedures, financial management, marketing, and product development.

         Strategically developed competitive distributor and product vendor relationships instrumental to optimizing profits.

 

Geek Squad / Best Buy Incorporated,  Utah, 2002 to 2007

Area Store Manager / Geek Squad Manager / Technician

         Earned recognition and advancement for displaying outstanding talents in team-building, training, and management, as well improving customer loyalty and retention.

         Consistently surpassed assigned goals and targets, generating more than $100K in annual sales revenues and playing an integral position in orchestrating corporate-wide process rollouts.

         Exhibited a dynamic team player work ethic in supporting and coordinating unified efforts throughout district and among corporate management and employees.

 

Brookline Technologies,  Salt Lake City, UT, 2003 to 2004     

Project Manager    

         Performed full-scope project management from conceptualization and development through to deployment, support, and end user training.

 

 

Continued

 

 

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued

 

         Leveraged excellent versatility in driving initiatives focusing on business process optimization, strategic business consulting, operations enhancements, and capital project management.

         Established, nurtured and maintained exceptional client relationships critical to strengthening business growth and satisfaction.

 

Intel / MarketStar Corporation, Ogden, UT, 2002 to 2003

Field Technical Sales Engineer

         Proactively prospected, secured and managed VAR accounts for ICG-Intel Dialogic, successfully capturing $20M in sales for Eastern United States territory.

         Delivered informative and convincing presentations on ICG-Intel tools, technical specifications, resources and products.

 

Utah Valley State University, Orem, UT, 2001 to 2002

Assistant Manager / Technician, Computer Services

        Quickly advanced to management role based on proven success in staff training, process building, and administrative leadership regarding inventory control, purchase orders, and requisitions.

        Assembled, installed, configured, troubleshot and maintained desktops, server platforms, printers and other peripheral devices.

 

Morgan Stanley Dean Witter, West Valley, UT, 1997 to 2001

Client Support Manager / Technical Support Manager

         Steered highly productive client and technical support functions with accountability for handling and rectifying difficult client situations in a call center environment.

         Critically analyzed team performance and statistics and recommended strategies to optimize support effectiveness.

         Applied sharp leadership talents toward scheduling, training, mentoring and motivating employees, vital to elevating client service levels.

 

Transworld Entertainment Co., West Valley, UT, 1998 to 1999

General Manager

         Formally recognized for transforming under-performing retail store into producing the highest revenues district-wide in less than one year.

         Managed human resources functions such as hiring, training, discipline/terminations, schedules, and performance evaluations for up to 25 associates.

         Exercised significant multi-tasking abilities in supervising, coordinating and monitoring inventory control, forecasting, cash flow management, loss prevention, and daily store operations.

 

 

Advanced Technical Center, Murray, UT, 2001:

         A+

         Microsoft MCSE

         Novell CAN

         Cisco CCNA     

 

 

 

 

 

 

 

 

Date

 

 

Hiring Director

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As indicated in the accompanying resume, I bring to you a considerable background in business development and management, well-developed expertise in strategic planning and relationship-building, and a solid ability to analyze revenue growth opportunities and institute processes which positively impact bottom-line performance. To complement these qualifications, I offer polished technical, prioritization, planning, and supervisory skills which are essential in an <insert job title/position> role.  

 

As a member of your management team, you will find me to be a hard-working team player and stellar leader committed to supporting you in achieving your objectives through superior performance, vision, creativity, and dedication.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

 

 

 

 

 

 

 

 

 

 

 

Date

 

 

Interviewer s Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

It was a pleasure (speaking with you/meeting with you) on [insert date here]. I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered. I am still very interested in the <insert job title> position, and I am convinced that it is the right job for me. I feel my background and qualifications prepare me well for the challenges and responsibilities we discussed.

 

The position as you described it to me would combine my strong skills in [insert two skills or qualities here].  This would allow me to make the same valuable contribution to your organization as I ve made to my past employers a win-win proposition for both of us.

 

(Choose one of the two paragraphs below, depending on whether or not you have, or have not yet, interviewed with the person)

 

(I am eager to meet with you in person to further discuss my background and qualifications. Please feel free to contact me at the above phone number so we can continue the discussion we began over the telephone.)

 

(Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.)

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy