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yyyyyy x. yyyyyy

1321 lee boulevard, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx abc@xyz.com

 

~ gifted communicator and motivator • cross-functional team leader • expert in workflow prioritization ~

 

versatile human resources professional eager to contribute dynamic public- and private-sector management, administrative, and operations expertise toward supporting an employer in maximizing business performance.

 

profile

 

ø  build top-performing teams by contributing over 20 years of broad-based leadership experience, as well as sharp decision-making abilities, resourceful research / analysis proficiencies, expert organizational skills, and solid interpersonal relations and written / verbal communications talents.

ø  foster cooperative teamwork across a multitude of personnel levels while consistently empowering associates to make decisions to reflect positively on operational productivity and business success.

ø  member of the society for human resource management (shrm).

 

~ education and professional certifications ~

 

b.s., business / management / economics human resources management         new york state university

a.a., business management                                                                                       prince georges college

 

primary leadership and development • personnel actions specialist • eoe representative • ibm administrator basics

united states army certificates

 

professional experience

 

united states army, fort eustis, va / fort meade, md

human resources specialist                                                                                                            1991 c 2008

 

ø  applied superior leadership abilities toward directing comprehensive unit-based human resources programs activities, including expertly providing policy interpretation and procedural guidance for public-sector executive-level management and staff.

ø  planned, controlled, and provided advisory council to assigned military personnel and full-time technicians, along with overseeing wide-ranging customer service and employment program activities at the battalion level.

ø  utilized exceptional organizational skills to process classification / reclassification actions, as well as prepare request-for-transfers / reassignments and personnel evaluations.

 

unit administrator                                                                                                                            1985 c 1990

 

ø  successfully advised commanders regarding soldiers / civilian personnel readiness and strength levels of subordinate units, including reviewing and preparing detailed data reports and organizing duty assignments for enlisted personnel.

ø  effectively evaluated consolidated reports, statistics, applications, and additional data to assess systems performance and prepare recommendations regarding personnel actions for headquarters review; liaised with servicing data processing facility staff and field management to maintain seamless organizational processes.

 

university of maryland office of the bursar, college park, md

financial agent                                                                                                                                 1989 c 1991

 

ø  drove operational efficiency by disbursing up to 9,000 financial aid checks per semester worth up to $15 million, including ensuring student loans maintained compliance with all federal, state, and university regulations.

ø  assured debts incurred under an emergency loan program were collected in accordance with established donor rules and school repayment terms, along with approving / disapproving loans and recommending essential adjustments to late fees.

ø  demonstrated working knowledge of accounting practices and principles to proficiently audit student accounts for correct and regulatory-compliance billing.

 

multivision cable, lanham, md

customer service representative                                                                                                      1986 c 1989

 

ø  dispatched highly skilled field service repair technicians to various customer locations for prompt and accurate equipment repairs within a fast-paced, high-volume call center, including preparing trouble tickets, updating databases, and entering accurate account billing information.

ø  contributed solid communication skills toward attaining profitable bill collections both in-person and via telephone.

 

~ additional professional roles held prior to 1985 ~

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