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Yyyyyy x. yyyyyy

200 de Gaspe #711 • Verdun, QC H3E1E6 • (xxx-xxx-xxxx • abc@xyz.com

 

Dynamic and ambitious Information Technology Professional eager to leverage superior ability to support internal and external clients toward supporting the IT goals of a progressive organization.  Strong ERP, MIS, IT, software training, customer support, marketing and translation skills, with the ability to adapt to a quickly changing environment. 

Core competencies include:

 


Ÿ  Cultivate Strong Business Relationships

Ÿ  Customer Support/Service

Ÿ  Database Management

Ÿ  Fluency in English/French/Spanish

Ÿ  Hardware/Software Installation

Ÿ  Infrastructure Planning

Ÿ  Maintain Current Industry Knowledge

Ÿ  Meet Deadlines & Exceed Expectations

Ÿ  Problem Solving/Analytical Skills

Ÿ  Project Management/Coordination

Ÿ  SQL Data Programming

Ÿ  Superior Communication Skills

Ÿ  Technology Integration

Ÿ  Windows and Mac Proficiency


 

Education

 

McGill University, Montreal, QC, Canada (2005) - B.A. in Philosophy & Korean Language

 

Professional Experience

 

iSystems, Inc., Montreal, Quebec (2005 to 2009) - Implementation Specialist

w  Spearheaded efforts to project manage the implementation of ERP software ( TQTTM ) at client sites; provide ongoing project support, end-user training and technical expertise to ensure optimized work flow.

w  Interacted with clients to define project scope, timelines and implementation schedules; leveraged extensive knowledge of the product functionality and applications to significantly reduce response times from weeks and months, to hours and days for technical resolutions.

w  Provided pre and post sales support to Business Development staff; interpreted client requests during interface with French and Spanish speaking clientele.

w  Developed and implemented a comprehensive training structure to ensure maximized understanding of the software applications; utilized online webinars, introduced an online client resource center offering documentation, request forms, online tools and reports to provide a turnkey business solution.

w  Key contributing author for technical instruction documentation to aid clients in understanding and utilizing the software.

 

Interpreter / Translator Montreal, QC (2001 to 2009) Self-Employed Interpreter

w  Provided accurate professional simultaneous interpretation services to a group of high profile clients including; Pepsi, Coca Cola, Cadbury, Molson, Scotia Bank, BMO, RBH, Telus, Rogers, Bell, Tim Hortons, Nestl , Natrel, McDonald s, Ford, Honda, General Motors, Kraft, GKS, Pfeizer, Eli Lilly and McNeil PDI.

w  Offered specialized services for the interpretation of qualitative research data for marketing focus group interactions; translated from French to English, or Spanish to English, provided professional and articulate translation, and gained insight into interpreting documents relating to marketing research.

 

Sylvestre Marketing, Montreal, Quebec (2002 to 2009) - Focus Group Facility Host

w  Provided superior customer service and attention to clients attending focus group activities; ensured client comfort and satisfaction during focus group participation, and provided problem resolution and technical support as needed.

 

English as Second Language Teacher, Montreal, Quebec (Summer 2002)

w  Facilitated guided instruction on English as a second language to Chinese children.

w  Directed curriculum, assigned and graded homework, and provided a safe, comfortable and engaging interactive environment so that the students could receive personalized attention and maximum benefit.

 

 

Yyyyyy x. yyyyyy

200 de Gaspe #711 • Verdun, QC H3E1E6 • (xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

<Date>

 

<Hiring Contact Name>

< Title>

<Company Name>

<Address>

<City, ST Zip>

 

Dear Mr./Ms. ____:

 

I have enjoyed much success in my career as an IT / Implementation Specialist, and am ready to take on new responsibilities and challenges.  Please accept this letter and resume as application for the position of <position here> with <company here>.  After reading the job description on <site here>, I am convinced that my experience and skill set is a perfect match. 

 

I am seeking a handle a high-volume, fast paced work environment and can troubleshoot nearly any technical issues that arises.  I am a loyal, hard-working and dedicated professional with a track record of leading process improvement initiatives that result in a higher level of reliability and customer satisfaction.

 

My ability to solve complicated technical issues and handle any urgent situation is a reflection of my diverse attributes.  The technical expertise I have to offer, along with the ability to support end user training and support initiatives seems to fit the qualities that you are seeking in a candidate for the position of <position here>.

 

The accompanying resume can give you an overview of my potential for making a worthwhile contribution to <firm or company name>.  As a proven leader, I believe it would be mutually beneficial for us to meet.  I will call next week to inquire about the possibility of meeting to discuss your organization s goals and how I can help you meet them. 

 

Thank you for your time and consideration.

 

 

 

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