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yyyyyy x. yyyyyy

1700 university blvd. #226 • round rock, tx 78665

xxx-xxx-xxxx • abc@xyz.com

 

versatile professional eager to contribute comprehensive call center management background toward actively supporting the employer in optimizing performance.

profile

 

  • respected manager offering over 10 years of solid and progressive call center experience, including expertise within information technology, sales and customer service capacities.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • dynamic communication, negotiation, leadership, and relationship management skills.

 

selected accomplishments

 

manager of the year, 2001
manager of the year, 2002
produced a 35% save rate in 2003 best in breed

 

professional experience


resolution tech manager dell inc.                                                                                  2004-present

  • effectively hire, train and direct staff and actively collaborate in human resource operation functions such as presenting/negotiating employee benefit packages, evaluating performance and providing guidance/mentoring.
  • consistently ensure delivery of quality customer service vital to sustaining and growing client accounts.
  • actively collaborate with management in streamlining operational process and procedures for customer feedback collection, closed loop corrective action and technical assistance.

 

sales retention manager dell inc.                                                                                       2002-2004

  • successfully steered sales operations to generate high volume growth and revenue on behalf of company.
  • facilitated client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.

 

customer care manager dell inc.                                                                                        1999-2002

  • sharp business acumen and experienced in managing broad scope of operations, from customer service training and service readiness to quality assurance and retail service operations.
  • consistently generated groundbreaking efficiencies and continuous process improvement to boost bottom-line profitability.

 

professional education

 

coursework in business and management university of houston                                              1984

yyyyyy x. yyyyyy

1700 university blvd. #226 • round rock, tx 78665

xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a call center manager capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include experience in call center operations, including expertise within information technology, sales and customer service. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, negotiation, leadership, and relationship management skills.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company as i am willing to relocate to greenville, sc. i look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy

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