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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com (xxx-xxx-xxxx
career objective
results-driven customer service and project management specialist eager to apply dynamic business development, account servicing, and strategic marketing skills toward actively supporting the employer in optimizing sales and profits
profile
ø numerous years of progressive experience, with expertise in client relations, issue resolution, account management, marketing, and team leadership
ø facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø proactively monitor industry trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets
ø strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; train and manage top-performing support teams
ø dynamic communication, presentation, negotiation, and relationship management skills
ø sharp technical proficiencies including microsoft office (word, excel, powerpoint) and dcs
professional experience
receptionist (part time), stephen szabo salon, insert city, pa 2010
- provided exceptional customer service and administrative support for this busy, upscale boutique salon
owner / operator, yankee antiques & reproductions, fayetteville, nc 2008 c 2009
- successfully managed all aspects of operations for small antique shop; directed all procurement, product preparation, sales, marketing, administrative / accounting, and customer service functions
glaxosmithkline consumer healthcare, pittsburgh, pa
unsaleables / analyst (2006 c 2008)
- in recognition of outstanding performance, steadily progressed within this leading global healthcare company to attain ultimate position entrusted with a broad scope of duties related to unsaleable consumer packaged goods and pharmaceuticals
- conducted internal and third-party audits to identify root causes and worked closely with interdepartmental personnel to address and correct packaging deficiencies, pallet problems, product handling issues, and other difficulties
- developed customer-specific supply chain solutions and oversaw reverse logistics; handled non-compliant customers and negotiated repayment for invalid unsaleable deductions
- drove third-party contract management including annual negotiations and compliance enforcement
- selected to serve as a corporate representative in professional share groups for reverse logistics, unsaleable policy and unsaleable deduction collections
unsaleables manager (2003 c 2006)
- played an integral role in developing, implementing, and enforcing the company s flat rate unsaleable policy; managed third-party contracts and worked with major accounts on identifying and addressing it needs
- regularly reported to senior management on competitor and customer activity; additionally delivered monthly account activity overviews to management and sales teams
sales finance manager (2001 c 2003)
- improved account p&l statements by capitalizing on marketing, promotional, sales, and customer service opportunities
customer service manager (1989 c 2001)
- promoted from supervisor to senior manager and oversaw team of 12 customer account representatives in managing client relations, jit, order entry, order management, invoice collection, and deduction resolution
- developed pro-active partners as a means to anticipate and address all pricing, promotion and ship date issues
- collaborated on new item launch teams, management educational teams, and policy evaluation teams
~ prior background information available ~
education
general studies, point park college, pittsburgh, pa
~ professional development ~
licensed/certified real estate broker, insert name of real estate school
glaxosmithkline management training
~ professional affiliations ~
co-chair, gsk women's leadership initiative ~ two-time chair, gsk pennsylvania organization for women in early recovery (power) ~ member, national association of chain drug stores (nacds) unsaleables group ~ member, grocery manufacturers of america (gma) ~ member, deduction management groups ~ member, sales finance share group
~ community activity ~
past board member,
bridgeville community library ~ two-time chair, bridgeville annual garden tour
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