yyyyyy x. yyyyyy

 

dynamic, intelligent and accomplished business process analyst eager to integrate technical savvy, business acumen, staff management and training expertise toward supporting the goals of a progressive employer.  highly proficient in help desk management, database monitoring, and process improvement strategies.  core competencies include:

 

   relationship building/cultivation

   analytical & quantitative skills

   strategic research & analysis

   data flow management

   follow up and problem resolution

   quality control/detail oriented

   workflow planning/prioritization

   document business requirements

   project management/business operations

   interpersonal and communications skills

 

 

   track record of effectively maintaining a comprehensive record of site and regional end users.

   develop and facilitate standardized training; maintain training schedule and outcomes.

   collaborate with management to define technology requirements, enhance systems and provide technical support.

   strategic leader with the ability to drive growth and ensure success by gaining the trust of staff.

   produce exceptional results with tenacity, self-confidence, and an ethical character that elicits respect.

   respected as a lead-by-example manager and proponent of empowerment and accountability.

   recognized as a respected key management leader with strong planning, organization & delivery skills.

   extensive knowledge of maximo, microsoft office and access programs and features.

   effectively coordinate communications between client and trades in an international setting.

   superior problem solving and analytical skills;  ability to manage multiple tasks in a fast paced setting.

 

 

kellogg brown and root bagram afghanistan                                                                        2008 to present

operations coordinator - business process analyst

   provide extensive end-user training related to a proprietary software solution called steam / maximo  that maintain accurate database of record for a military operation; monitor database activity to ensure accuracy, and act as sme on contracts created by the us government.

   key liaison for all steam (strategic tactical enterprise asset management) end user activity within the site and throughout central asia operation; provide high level technical support in the creation of customized reports.

   develop and facilitate highly effective training and development for all applications; maintain accurate progress reports, manage special projects and travel extensively throughout the region.

 

kellogg, brown, and root, bagram afghanistan                                                                                    2007 to 2008

logistics coordinator / dpw help desk

   maintained oversight for the proper processing of work orders in a high volume, fast paced setting; consistently met deadlines for critical projects, and utilized superior knowledge of steam maximo and tts databases to process entries.

   analyzed and recommended the most appropriate logistical support requirements to effectively meat project requirements and timelines; key team player in ensuring project success.

   assisted in the coordination of prioritization of customer requests; communicated actions to the facility engineer  team and administrative contracting officer.

   coordinated and maintained all dig permits for bagram air base afghanistan; managed and resolved permitting issues, troubleshot logistics problems and communicated issues with environmental, safety, and other shared services units.

 

kellogg, brown, and root, bagram afghanistan                                                                                   2005 to 2007

painter

   planned, organized and coordinated painting projects throughout the base; worked with local citizens to complete projects, procured materials needed to complete the job, and ensured that all labor had the proper tools and supplies to complete each job.

 

 

kellogg, brown, and root, bagram afghanistan                                                                                    2004 to 2005

laborer

   escorted an hcn cleaning crew; ensured timely completion of cleaning and services for multiple facilities, and performed comprehensive inspections to make sure that all work was completed to standard.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

yyyyyy x. yyyyyy

 

 

<date>

 

<hiring contact name>

< title>

<company name>

<address>

<city, st zip>

 

dear mr./ms. ____:

 

 

are you seeking a dynamic, experienced and results oriented business process analyst to join your team?   if so, i believe my successful history of leading facilities operations, providing superior technical direction and enhancing communications processes makes me ideal candidate for <position here>.

 

with a proven track record of providing leadership and implementing critical process improvement strategies, i believe i have the characteristics and hands-on knowledge to excel in this position.  i am highly knowledgeable in managing business operations, training staff, and driving business initiatives to maximize performance and revenue results.   i have a broad based background in client relations, interpreting government contracts, facilities management, database monitoring and performing internal audits for compliance.

 

i have dramatically increased performance through strong management skills, tenacity and dedication.  i am a superior trainer with a track record of establishing an environment of continuous learning; i can ensure that the operation is maximizing performance expectations as soon as possible.

 

the accompanying resume can give you an overview of my potential for making a worthwhile contribution to <firm or company name>.  you will see that i have a consistent track record of success, and my ability to motivate and mentor others is equal to my ability to cultivate valuable business relationships.  i am certain that i would be a valuable, contributing member of your team from day one.

 

i am very interested in becoming a part of <organization> after reading the job description on <where it was posted here>.  i ll be calling your office within ten days to inquire on the status of my application.  if you need to reach me before then, please contact me at the number listed above.

 

thank you for your time and consideration.