yyyyyy x. yyyyyy

xxxxxx garden grove cir. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

proficient it professional eager to contribute technical expertise, as well as strong communication and troubleshooting skills toward actively supporting an organization in maximizing performance.

 

profile

 

• skilled tech support analyst offering over 15 years experience within the computer field, including expertise within it project management, technical support, it repair, and client service capacities.
• in depth background software integration/configuration, hardware upgrades and network connectivity.
• proven expertise using remote desktop, active directories and setting up vpn's.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• recognized as hardworking, detail oriented professional, with proven technical and analytical skills.

 

technical skills

certifications: comptia a+ certified

software: microsoft windows 95/98/me/nt/2000/xp/vista/7, microsoft dos, microsoft office 2000/2003/2007, microsoft exchange 2000/2003/2007 microsoft server 2003, symantec antivirus, mcafee antivirus, hansoft, microsoft project, dev-track, perforce, adobe photoshop.

hardware: router/switch/bridge installation/setup, hardware installation, including motherboard, memory, cpu, power supply, network card, video card, and sound card.

 

professional experience

project manager/associate producer electronic arts                                                                  2005-2009

• spearhead all aspects of major development projects, from creating project schedules and coordinating projects with senior management to maintaining ip compliance and ensuring timely project deliveries.
• effectively hired, trained and directed staff and actively collaborated in human resource operation functions such as creating training manuals, evaluating performance and providing guidance/mentoring.
• led build team in integration and configuration management operations, including in-house testing, design and final product release.
• drive team to refine build system, resulting in increased efficiency and reducing project completion time and overtime costs.
• actively served as key member of team responsible for preparing and submitting warhammer online for an entertainment software rating board rating; achieved a teen rating.

 

technical support analyst/senior content designer mythic entertainment                                  2001-2005

• successfully designed, developed and built terrain for dark age of camelot, one of the fastest growing massively multiplayer online games by an independent video game studio.
• efficiently utilized propriety application development tools in the design of advanced artificial intelligence and plot encounters.
• collaborated with second tier tech support personnel in troubleshooting and resolving serious technical related problems.

 

resident network technician adelphi university networking dept                                              1997-2001

• actively configured systems for optimal network connectivity via ethernet, wireless and analog.
• served as the on call troubleshooter for all hardware upgrades and computer issues across campus.

 

professional education

 

bachelor of science in computer science adelphi university                                                               2001

 

yyyyyy x. yyyyyy

xxxxxx garden grove cir. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a [insert job title] capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include experience in it project management, content design and technical support. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, organization, analysis, and relationship management skills.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy