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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
dynamic communicator • administrative professional • winning manager
productive, quality-oriented administrative professional eager to contribute exceptional business support, office management and interpersonal relation skills toward optimizing operations of a progressive organization.
profile
- offer 15 years of experience in client-focused industries focused on delivering world class customer service.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
- skilled at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
- adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
- demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
key achievements
customer service
- provide individualized consultation to potential clients, educating them of company products, services and customized options.
- consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
- effectively identify and capitalize on opportunities to penetrate and develop new market opportunities.
management
- sharp business acumen and experienced in managing broad scope of client-focused operations, from sales/marketing, customer service and office management to purchasing and accounting/finance.
- effectively hired, trained and directed staff and actively collaborated in operational functions such as evaluating performance and providing guidance/mentoring.
- successfully steered sales operations to generate high volume growth on behalf of company.
administrative support
- strategically handled both front and back office operations, from staff management and cash handling to direct customer interaction.
- managed a broad range of financial operations, including bookkeeping, payroll and accounts receivable/payable.
- responsible for handling data entry, reports and file maintenance computer functions.
professional experience
owner/operator carpet, upholstery & tile cleaning business 2001-2008
owner/operator gourmet coffee, breakfast & lunch caf 1997-2001
manager gourmet italian restaurant 1995-1997
manager gourmet italian restaurant 1990-1995
marketing assistant computer software company 1988-1990
professional education
training in computer technology, billing, and customer service operations
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