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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

dynamic communicatoradministrative professional winning manager

productive, quality-oriented administrative professional eager to contribute exceptional business support, office management and interpersonal relation skills toward optimizing operations of a progressive organization.

profile

 

  • offer 15 years of experience in client-focused industries focused on delivering world class customer service.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • skilled at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.

 

key achievements

 

customer service

  • provide individualized consultation to potential clients, educating them of company products, services and customized options.
  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
  • effectively identify and capitalize on opportunities to penetrate and develop new market opportunities.

 

management

  • sharp business acumen and experienced in managing broad scope of client-focused operations, from sales/marketing, customer service and office management to purchasing and accounting/finance.
  • effectively hired, trained and directed staff and actively collaborated in operational functions such as evaluating performance and providing guidance/mentoring.
  • successfully steered sales operations to generate high volume growth on behalf of company.

 

administrative support

  • strategically handled both front and back office operations, from staff management and cash handling to direct customer interaction.
  • managed a broad range of financial operations, including bookkeeping, payroll and accounts receivable/payable.
  • responsible for handling data entry, reports and file maintenance computer functions.

professional experience

 

owner/operator carpet, upholstery & tile cleaning business                                                      2001-2008

 

owner/operator gourmet coffee, breakfast & lunch caf                                                           1997-2001

 

manager gourmet italian restaurant                                                                                           1995-1997

 

manager gourmet italian restaurant                                                                                           1990-1995

 

marketing assistant computer software company                                                                       1988-1990

 

professional education

 

training in computer technology, billing, and customer service operations

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