Yyyyyy x. yyyyyy                   0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                      abc@xyz.com

 

Career Objective                                                                                            

Solutions-focused, quality-oriented IT Professional eager to contribute technical expertise and application knowledge as well as sharp team building and management skills toward actively supporting company operations

 

Profile                                                                                                              

Ø  PMI Certified PMP with 20+ years progressive worldwide experience in the IT industry, including extensive experience in planning, directing and implementing critical projects focused on innovative information technology, telecommunications and end-user solutions.

Ø  Comprehensive background in In-House applications, ERP and Business Intelligence Applications with specialization in Customer Relationship Management Applications.

Ø  Results-driven leader who effectively trains and leads top-performing teams.

Ø  Expertise in developing and executing strategic policies, procedures, processes, and methodologies to optimize performance.

Ø  Dynamic skills in client interfacing, facilities planning/provisioning and vendor relations.

Ø  Proficiently steer projects from concept through delivery.

Ø  Proven ability to initiate, design, develop, implement and document small and large scale cross-functional projects.

 

Key Achievements                                                                                            

Ø  Achieved multiple Leadership Ovation Awards for exceptional management abilities.

Ø  Received Circle of Excellence Award and Performance Excellence Award for strong performance.

Ø  Won Diamond Club Award - Friends of Customer Care, illustrating client servicing talents.

 

Professional Experience                                                                               

SKYTEL (acquired by Bell Industries) - Clinton, MS                                                         1996-Present

Senior Systems Analyst, Project Leader

  Contribute dynamic leadership and technical skills in managing a team of developers and support application users, with full accountability for leading projects from inception to completion.

  Successfully design, develop, monitor and implement Customer Relationship Management, Order Entry, Inventory Distribution, Returns, Billing (Pricing Plans) and Messaging Interface (API s) applications, instrumental to boosting productivity, efficiency and quality of services.

  Proactively build and establish key relationships and liaise effectively with senior management, staff, clients and vendors, demonstrating exceptional communication and interpersonal relation abilities.

  Drastically improve inventory stock maintenance, reduced customer support calls and increased revenue by automating 90% of processes/procedures and creating and instituting Return Merchandise Module; illustrated solid project management and organizational abilities in achieving operational goals and timelines.

  Proficiently develop and execute innovative IT strategies supporting enterprise-wide operations to optimize productivity, efficiency and quality, with strong focus on the delivery of superior services.

  Efficiently plan and coordinate workflow and assign projects to optimize utilization of human capital and operational resources.

 

SAP CRM Marketing Project                                                                                          2006-2007

Applications Consultant

  Spearheaded numerous customization and application configuration projects including Business Partners, Product Master, Organization Structure and Marketing Management.

  Strategically defined, developed and executed hardware and software standards instrumental to boosting productivity, efficiency and quality of client operations.

  Steered the structuring and implementation of results-driven information system policies and procedures substantially improving performance.

  Drove hardware/software system reviews, identified and addressed existing and potential issues and created proactive upgrades and enhancements for optimal results.

  Applied strong technical expertise toward efficiently mapping Business Partners Data from R/3 to CRM and from CRM to R/3.

 

Page 1 of 2

Srinivas Duvvuri                                                                                                    page 2 of 2

 

 

Prior Experience

 

Mohammed Jalal and Sons - Manama, Bahrain                                                               1994-1996

Systems Analyst

 

Hindustan Thompson Associates Limited - Bombay, India                                               1990-1994

Systems Analyst

 

SeaHorse Systems Private Limited - Bombay, India                                                        1988-1989

Programmer Analyst

 

Su-raj Diamonds (India) Limited - Bombay, India                                                             1986-1988

Programmer

 

Additional employment history and information available upon request.

 

Education                                                                                                         

Post Graduate Degree in Computer Science - DataPro Information Technology, India

Bachelor s Degree in Commerce - University of Bombay, India

 

Professional Training                                                                                    

Project Management training - MindLeaders, 2007

Proclarity online training - Microsoft, 2007

SAP Customer Relationship Management (CRM) - Enterprise Logic, TX, 2006

SAP Sales and Distribution (SD) - SAP India, 2005

Enterprise Tenfold Service-Oriented Architecture (SOA) - Tenfold University, Utah, 2000

Certificate in Oracle - Boston Management Consultants, India, 1994

Certificate in UNIX and Shell Programming - Boston Management Consultants, India, 1994

 

Professional Certifications                                                                         

Project Management Professional (PMP) Certification - PMI, 2008

Project Management Certification - Brain Bench, VA, 2007

 

Technical Skills                                                                                              

Languages: RPG IV, CL/400, COBOL/400, MS-COBOL, and MF LEVEL II COBOL

Databases: DB2, Oracle, SQL Server, Progress V7.3a

Software Packages: MS Project, MS Office, MS BI C Proclarity and Performance Point 2007

ERP: SAP SD, SAP CRM, Enterprise Tenfold Service-Oriented Architecture (SOA)

Operating Systems: IBM OS/400, SAP R/3 V4.6, UNIX, CP/M, Windows 95-NT-XP-Vista, Sun Solaris and MS-DOS

 

Professional Affiliations                                                                             

Project Management Institute

Gantthead

SystemiNetwork

Brainbench

MindLeaders

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Yyyyyy x. yyyyyy                   0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                      abc@xyz.com

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

Are you seeking a results-focused, solutions-oriented IT Specialist to support your company in maximizing performance?  I am currently exploring new opportunities, and am interested in joining your team.  To acquaint you with my qualifications, I m submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated, I offer over 20 years of experience in designing, developing and implementing innovative, technology-driven business solutions for diverse employers and their key clientele.  I excel in driving projects from concept and development through timely, cost-effective delivery, building and leading productive teams, defining and resolving inefficiencies, and optimizing overall operational performance.  I also possess strong communication skills vital to determining and responding to customer needs and forging proactive vendor relationships.  To complement my experience, I am a PMI Certified Project Management Professional.

 

As a member of your leadership team, I will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  I am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

Sincerely,

 

 

 

 

Srinivas Duvvuri