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Kathleen Joyce


0000 xxxxxx xxxx , xxxx , xxxxx 00000



Executive Profile



Chief Nurse Executive / Chief Nurse Officer

Offering depth of knowledge in all aspects of nursing activity ~ Expertise in developing and executing strategies to design and reshape operations to maximize performance ~ Adept at building and leading highly effective, knowledgeable, stable teams of nurses ~  Create and administer innovative programs with superior levels of patient/family satisfaction ~ Establish cost controls to improve bottom-line ~ Ensure compliance with all institutional, JCAHO, and  HIPAA guidelines



Core competencies

  Operations & Compliance

  Program Development

  Relationship Management


  Revenue Growth

  Contract Negotiation

  Process Improvements

Budget Administration

Strategic Planning

Team Building



select Achievements



Ø  Developed Condell Medical Center Cardiac Surgery program from ground up, opening the service line two months ahead of schedule and under budget; increased cardiac admissions 40% and maintained annual program growth of 25%

Ø  Decreased standard wait times for mammograms from six weeks to three days; coordinated Condell Medical Center Women s Services to offer same day results for women needing further studies; streamlines processes to save $250K per year, grew business by 30%, and improved patient satisfaction by 35%

Ø  Implemented aggressive cost management strategies at insert facility-- in-sourced perfusionist services to save $125K and created patient education materials in-house to save $75K annually

Ø  Altered lab and staff structuring and schedules to accommodate peripheral interventions, achieve 20% increase in physician productivity, and obtain 15% increase in Vascular and Echo lab productivity while cutting labor costs at Peacehealth St. Joseph Hospital

Ø  Established staff competency program in conjunction  with core measures learning techniques offered by Eastern New Mexico Medical Center

Ø  Drove Advocate Illinois Masonic Medical Center Press/Ganey scores from 68% to 89% for five consecutive quarters







Pampa Regional Medical Center, Pampa, TX                                                     7/08 C Present

Chief Nurse Executive C 115 beds

  Expand hospital services through active research, recruitment, and on-boarding of quality physicians; improved patient satisfaction scores by 10% across the board

  Overhaul Human Resources policies to streamline recruiting process, boost staff retention levels, decrease agency dependency, and reduce associated costs

  Actively participate in multiple committees, nursing schools advisory boards, the Texas Panhandle Area Health Education Center (AHEC) advisory board, and Medical Center board of executives


Peacehealth St. Joseph Hospital (via HealthLinx), Bellingham, WA                          1/08 C 4/08

Executive Consultant C 285 beds

  Successfully completed three-month assignment; oversaw and improved productivity levels for 80 full time employees working in seven departments, three cath labs, two interventional radiology labs, and an EP lab

  Renegotiated vendor contracts to garner $400K in cost savings


Southern Virginia Regional Medical Center (CHS Facility), Emporia, VA                2/07 C 11/07

Chief Nursing Officer C 115 beds

  Teamed with CEO, interdisciplinary leaders, and physicians to grow and improve operational performance of facility; increased patient satisfaction scores by 6%

  Cut nurse response time with the purchase of portable phones; reduced ER LWOTs and LWBS by 3%

  Recruited and hired new staff, crafted retention strategies, implemented self scheduling, and cut agency usage by 11%


                                                                                                                                                          Kathleen Joyce, P. 2


Eastern New Mexico Medical Center (CHS Facility), Roswell, NM                          10/04 C 2/07                               

Assistant Chief Nursing Officer / Interim Chief Nursing Officer C 195 beds

  Continually improved quality of patient care and performance of 350-member nursing team through constructive program administration

  Reduced medication errors by 4%, created fast-track area in ER to increase patient satisfaction by 5%, and grew cardiac cath lab capacity

  Implemented across-the-board cost controls; limited agency usage to 5%, updated OR charge masters to reduce budget costs by $200K


Condell Medical Center, Libertyville, IL                                                                     7/00 C 10/04 Program Director, Open Heart Surgery C 290 beds (2000 C 2004)

  Launched and directed all aspects of operations of $1.5M Open Heart Surgery program responsible for performing 375 procedures (15% off-pump) annually; increased revenues and renegotiated contracts to boost bottom-line profitability

  Hired all surgical, telemetry, and ICU nurses; established patient care paths and quality controls to reduce LOS

  Developed peripheral arterial screening program offered at numerous hospital outpatient centers

Coordinator, Women s Center (2003 C 2004)

  Improved quality of care, types of procedures offered, and speed of results while incrementally increasing patient flow at Women s Center

  Redesigned Center to offer both diagnostic and therapeutic tests in high volume environment performing over 200 mammograms and 12 stereotactic biopsies weekly


Advocate Illinois Masonic Medical Center, Chicago, IL                                            1996 C 2000

Nurse Manager, MICCU C 370 beds (1998 C 2000)

  Proficiently coordinated 54 RNs and one CNS in provision of superior, efficient care on an 18-bed unit; enhanced patient/family satisfaction ratings by 18%

  Established nurse/physician walking rounds, conducted weekly ethics conferences, championed physician/nurse excellence committee, and instituted i-STAT blood testing devices

Nurse Manager, Ortho/Trauma C 45 beds (1996 C 1998)

  Expertly steered surgical unit activity and facilitated communications, pioneered process improvements, established M&M conferences, contributed to committees, and administered $1.1M budget to optimize quality of care


Alexian Brothers Medical Center, Elk Grove Village, IL                                            1989 C 1997

Case Manager, Patient Care Services C 400 beds

  Established bedside Case Management principles, authored Care Guides for 15 DRGs, and trained nurses and physicians in application

  Teamed with financial specialists to identify the top ten most expensive disease groups, implement cost controls, and monitor performance


 ~  Teaching Experience ~

Faculty Member & Lecturer, American Healthcare Institute, Silver Springs, MD

Presenter, Care of the Post Op Open Heart Patient, Condell Medical Center

Presenter, Care Coordination: The Nurse s Role, Alexian Brothers Medical Center

Presenter, Are We on the Right Path? Alexian Brothers Medical Center

Presenter, Shared Governance, St. Xavier University


~  Publications ~

  Traumatic Injury as it Relates to Lifestyle, Poster Presentation, National Association of Orthopedic Nurses, Case Management Seminar


Risk Factors and Coronary Artery Disease, Cardiovascular Patient Education Manual, Aspen Publishing Contributing Researcher, Thunder Project 1 and 2, American Journal of Critical Care



education & credentials

                                                                                                                                                          Kathleen Joyce, P. 3


St. Xavier University, Chicago, IL

Master of Science, Nursing; Alexian Brothers Scholarship


Elmhurst College, Elmhurst, IL

Bachelor of Science, Nursing

Bachelor of Science, Psychology


~  Licenses ~

Registered Professional Nurse Licenses C IL, TX, VA, WA

CPR Provider

Advanced Cardiac Life Support

Medical Lab Technician # 3814 ASCP


~  Affiliations~


Certified Nurse Executive, ANCC

Member, American College of Healthcare Executives AONE

Member, AACN

Member, Sigma Theta Tau 

Lion s Club






Kathleen Joyce


0000 xxxxxx xxxx , xxxx , xxxxx 00000






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a nursing administration capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include 20 years of progressive experience, with expertise in program development, staff recruiting and retention, team leadership, financial administration, and performance improvement.  I excel at streamlining procedures to reduce operational costs while increasing patient satisfaction levels.  My dynamic organizational and communication skills have consistently proven instrumental to my success.  I have effectively applied my skills and knowledge toward motivating all levels of personnel and actively participating on committees and boards.  To complement this background, I offer an MSN and multi-state registrations.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your facility, and look forward to interviewing with you in the near future.







Kathleen Joyce

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