career objective                              

results-driven process improvement and quality assurance specialist eager to contribute superior assistance, organizational skills, and problem-solving aptitude toward actively supporting operations of a progressive organization seeking a driven and productive team member

profile                                                

ø offer numerous years of progressive process improvement experience with expertise in quality assurance, strategic planning, information management, and facilitating interdepartmental communication

ø accurately analyze operational performance to develop and implement customized improvement strategies that result in significantly increased productivity, efficiency, and profits; establish cost control techniques saving hundreds of thousands in annual expenditures

ø dynamic organization, prioritization, and time management skills; consistently achieve critical deadlines while maintaining high quality standards

ø strong supervisory experience and solid record of training and directing top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø thorough knowledge of data warehousing standards, strategies, and tools

ø excellent communication, presentation, negotiation, and relationship management skills; proactive team player equally effective in independent and collaborative environments

 

~ additional demonstrated skills ~

regulatory compliance ~ executive support ~ systematic organization ~ problem solving ~ materials management ~ labor relations & coordination ~ kaizen-process improvement

 

~ technical proficiencies ~

ms office suite ~ windows xp ~ warehouse management system (wms) ~ warehouse control system (wcs) ~ sewn (ibm mainframe) ~ paxar/foxpro ~ as400 ~ phoenix linking control system

 

professional experience                

qfact marketing research, cincinnati, oh                      

supervisor assistant and data entry specialist                                                                                    2007 c present

 

liz claiborne, west chester, oh

quality assurance/returns manager                                                                                                     2002 c 2007

 

formica, cincinnati, oh                                                                                                                                      

quality control lab manager                                                                                                                1994 c 2001

press room/trim sand area manager                                                                                      1998 c 2000

customer return supervisor                                                                                                                1992 c 1994

shipping expediter                                                                                                                              1990 c 1992

 

~prior background information available ~

education                                           

bachelor of science in business/management, university of phoenix

associate of science in applied science, university of cincinnati

 

~ professional development & accomplishments~

certified six sigma green belt, international school of isscc

certified six sigma black belt, international school of isscc

microsoft suite certification, sycamore schools

excel training, great oaks schools

juran facilitator trained

kaizen trained

u.s. patent holder c bicycle handlebar mechanism