Dynamic, diverse and ambitious Telecommunications Industry Leader, with broad based experience in Xxxxxxrketing, MIS, Channel Xxxxxxnagement, Xxxxxxrket Research and Project Xxxxxxnagement, eager to integrate advanced experience and career success toward supporting the business goals of a progressive organization. Core competencies include:
Business Analysis and Process Improvement
Employee Development & Mentoring
Deliver Measurable Results
Xxxxxxintain Knowledge of Industry Trends
Cost Containment Strategies
Key Account Xxxxxxnagement
P&L/Budget Xxxxxxnagement/ Cost Control
Sales Forecasting and Tracking
Persuasive and Effective Presenter
Excellent Communication Skills
Lead High Perforxxxxxxnce Teams
Proficient Microsoft Office Suite
APR Consulting and The Revolution Group 2008 to Present
Verizon FiOS Coordinator/Contractor
Key subcontractor for the 2009-2010 Verizon project xxxxxxnaging FiOS Video agreements with new Local Franchise Authorities in both New York and New England; collaborate with FiOS Northeast Coordinator to support efforts.
Interact with Xxxxxx and New York Local Franchise Authorities, Engineering and I&M to order and ensure timely implementation of Municipal Drops as required by the State regulation and Local FiOS Video agreements.
Perform all regulatory requirements including perforxxxxxxnce bonds, certificates of insurance, grant checks, service date letters and ensuring completion of all regulatory compliance reports.Track financial requirements to support efforts to meet contractual commitments; develop comprehensive tracking reports for Finance Department, and identify potential Verizon payments.
Xxxxxxintain complete accountability for quarterly and annual reports, monitor complaint tracking, and support the Franchise Xxxxxxnagement Team as needed.
Cruise Planners and Lapels Dry Cleaning 2006 to 2009
Researched and developed two franchise business opportunities; Lapels Dry Cleaning and Cruise Planners.
Spearheaded all business start up activities including; site locations identification, business and xxxxxxrketing plans, and operations budget development.
Grew niche business from inception; xxxxxxintained complete accountable for all inventory xxxxxxnagement, customer relations, purchasing and procurement, and xxxxxxrketing initiatives.
Met customer needs by providing world-class customer service that exceeded expectations, listened and responded effectively to customer complaints; and led business development efforts to drive revenue results.
Verizon C BSG/Bell Atlantic C General Business Sales, Boston, XXXXXX 1997 to 2006
Xxxxxxnager - General Business Sales - Channel Support and Sales Programs
Ensured superior customer service delivery throughout the medium-sized customer database; implemented sales modules and territory assignments, and provided leadership for 18 Xxxxxxnagement Staff throughout the territory.
Performed business account coding to xxxxxxintain organization for all customers; developed rules of engagement for sxxxxxxll, medium and large business sales teams.
Pursued compensation appeals for Sales Team, and oversaw Programmers tasked with producing sales reports for Senior Xxxxxxnagement.
NYNEX - Xxxxxxrketing, Boston, XXXXXX 1988 to 1997
Authorized Sales Agent Channel Xxxxxxnagement (3rd Party Sales Channel) 1996 to 1997
Spearheaded the development and implementation of a General Business Xxxxxxrket sales tracking system to optimize perforxxxxxxnce and availability of customer inforxxxxxxtion; provided direction for the training and communication of system functionality to GBM personnel.
3rd Party Channel Xxxxxxnagement 1995 to 1996
Provided day to day oversight for a team of NYNEX Authorized Sales Agents generating over $5M in annual revenue; delivered ongoing training and support, communicated new product inforxxxxxxtion, and developed a 3rd party channel inforxxxxxxtion database to drive awareness and resources.
Nynex - Xxxxxxrketing Research 1992 to 1995
Nynex - Xxxxxxnagement Inforxxxxxxtion Systems - MITAS 1992 to 1992
Industry Xxxxxxrketing 1988 to 1991
New England Telephone, Boston, XXXXXX - Xxxxxxnager, Xxxxxxrketing Inforxxxxxxtion Systems 1983 to 1988
Northeastern University, B.S.-Bus Administration, Xxxxxxnagement Inforxxxxxxtion Systems, Xxxxxxgna cum Laude
Northeastern University, Associates Degree, Business Administration-Mgmt. Info. Systems
Professional Xxxxxxrketing, Xxxxxxnagement and Programming Courses
Burke Institute, Certificate-Xxxxxxrketing Research Methodology & Applications
Babson College, Certificate-Xxxxxxnagement Education for Women Program
2000/2001/2002/2004: Verizon Excellence Award
1999: Ambassador Award
1998: Winner s Circle Award
1998: Acting Director, GBS Channel Support (July, 1998 through November 1998)
1997: Selected for Corporate Sponsorship in Executive MBA Program, Northeastern University
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