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Yyyyyy x. yyyyyy

18383 Gallery Drive, # 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Telxxx-xxx-xxxx

abc@xyz.com

 

Creative, insightful and award-winning Management Professional eager to contribute exceptional marketing expertise as well as polished communication skills toward supporting a dynamic company in optimizing bottom-line performance.

 

Profile 

 

         Strong project management and problem-solving skills with a considerable ability to thrive under pressure; winner of Star Performer Award and presented with Quality Assurance Excellence Award on nine occasions.

         Meticulous, results-focused and persuasive leader offering exemplary interpersonal, technical, public relations, presentation, client service, and team-building talents. 

         Able to relate to a wide range of people, establish immediate rapport, and foster long-lasting relationships crucial to advancing business growth.  

         Versatile, productive and adaptable; quickly master new roles, responsibilities, and environments.

         Excellent global knowledge and awareness; adept at driving cohesive, efficient, and collaborative efforts among cross-functional and cross-cultural teams.   

 

Professional Experience

 

JPMorgan Chase, Irving, Texas, 2009 to Present

Recovery Negotiator

  • Combine keen communication, interpersonal, and problem solving abilities to diplomatically negotiate with mortgage owners, attorneys and realtors regarding short sales, settlements or re-payment plans on mortgage accounts.   
  • Championed prevention of organizational portfolio loss of more than $75M.
  • Apply sharp analytical abilities toward reviewing financial statements, tax returns, credit reports, BPOs and appraisals to determine and recommend optimum workout alternative.
  • Rely on sound knowledge of FDCPA and consumer credit laws to swiftly respond to inquiries from customers, investors, attorneys, and third parties, and decisively approve/deny workout plans.
  • Conduct extensive loss analysis and recommendations throughout recovery process.

 

Citigroup C Credit Services /CitiFinancial Mortgage, Irving, Texas, 2005 to 2009

Sr. Account Resolution Officer

  • Consistently adhered to strict quality assurance parameters during customer communication and negotiations related to overdue accounts.
  • Functioned as liaison and mediator with branch offices to effectively and expeditiously resolve account issues.
  • Evaluated information from credit bureaus to verify customer information, and proactively employed skip tracing tools to locate and update debtor information.

 

Continued ...

 

 

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued ...

 

Grosvenor Group, London, England, 2003 to 2005

Communications Co-ordinator

  • Spearheaded production of press kits, press releases, feature articles, speeches, booklets, brochures, and video, radio and web material.
  • Leveraged outstanding organizational skills toward proposing topics, authoring scripts and copy, conducting media outreach, performing strategy development, and continuously evaluating impact of media coverage.
  • Effectively cooperated with multiple departments as well as journalists to optimize communication efforts.

 

Meje Investments Ltd., Lagos, Nigeria, 1998 to 2002

Media / Marketing Communications Manager

  • Steered broad-scope marketing and media relations activities inclusive of corporate communication, PR strategy development, brand awareness initiatives, and consumer analysis.
  • Created and executed innovative marketing plans encompassing advertising, retail marketing, pricing initiatives, channel distribution strategies, sales support, promotions, and events for product lines.
  • Directed and participated in planning, development and production of advertising for global use such as magazines, newspapers, outdoor advertising, and television and radio solutions.

 

                   

 

Prior background includes role as Public Relations Assistant Manager,

Star Brain Computers, Abia State, Nigeria.

 

Education

 

Master of Science (MSc), Corporate Communications

Thames Valley University, London, England, 2005

 

Bachelor of Arts/Higher National Diploma, Mass Communication

Institute of Management & Technology, Enugu, Nigeria, 1996

 

Certificate of Completion C Alternative Certification for Teachers

Alternative Certification for Teachers Houston at Dallas, Texas, 2006

 

Seminars Attended:

 

Globalization : Corporate Communication International (CCI), Baruch College/ Ciity University of New York, Cambridge, England

 

 

 

 

 

 

 

Yyyyyy x. yyyyyy

18383 Gallery Drive, # 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Telxxx-xxx-xxxx

abc@xyz.com

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

In addition to excellent academic credentials, I bring to you outstanding skills in marketing and media management, and a significant blend of talents in strategic planning, customer/client relationship management, statistical analysis, and public relations. To complement these qualifications, I offer excellent organizational, planning, analytical, decision-making and communication skills which are paramount as a <insert job title/position>.  

 

As a proactive contributor to your organization, you will find me to be a self-motivated professional and stellar leader committed to supporting you in achieving your objectives through conscientiousness, versatility, and keen prioritization skills. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future. 

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

 

 

 

 

Yyyyyy x. yyyyyy

18383 Gallery Drive, # 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Telxxx-xxx-xxxx

abc@xyz.com

 

 

 

 

 

 

Date

 

 

 

Interviewer s Name

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

It was a pleasure (speaking with you/meeting with you) on [insert date here]. I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered. I am still very interested in the [insert name of position] position, and I am convinced that it is the right job for me. I feel my background and qualifications prepare me well for the responsibilities we discussed.

 

The position as you described it to me would combine my strong skills in [insert two skills or qualities here].  This would allow me to make the same valuable contribution to your organization as I ve made to my past employers a win-win proposition for both of us.

 

(Choose one of the two paragraphs below, depending on whether or not you have, or have not yet, interviewed with the person)

 

(I am eager to meet with you in person to further discuss my background and qualifications. Please feel free to contact me at the above phone number so we can continue the discussion we began over the telephone.)

 

(Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.)

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

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