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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



productive, quality-oriented technical writer eager to contribute expertise, as well as exceptional project management and marketing skills toward optimizing operations of a progressive organization.


ø  offer 12 years progressive experience in developing winning proposals, managing key accounts and developing new business.

ø  effectively define, develop and implement targeted marketing plans to maximize productivity, efficiency and profitability.

ø  proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

ø  exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff, clients and external contractors.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  demonstrate initiative by analyzing, creating and executing operational procedures to eliminate redundancy, accelerate output, and minimize expenses.

ø  possess strong ability to build productive relationships, resolve complex issues and win customer loyalty.

career achievements

ø  consistently maintained high profit margins on all projects and produced results beyond expectations of supervisors.

ø  reduced the time to produce a new final document by 50% by designing templates for standard documents.

ø  successfully maintained 98% on-time delivery rate while producing over 230 documents in 4 years.

ø  recipient of beyond the peak exceptional service award in 2003 & 2004, due to excellent performance.

ø  mastered value perception and customer need, leading to exceeding annual quota by over 120% and winning the outstanding sales achievement award for 2004-2005.

professional experience

peak technologies, columbia, md                                                                                     1997-2008

territory account manager (2003-2008)

  contributed dynamic leadership skills in managing active account services with full accountability for overseeing pipeline of opportunities from existing and prospective customers, directly leading to achieving sales goals.

  strategically expanded service offerings to diversify revenue streams, leading to increased sales and market share.

  maintained up to date on current marketing trends, competitive products and pricing to develop new business within the assigned region.

  successfully contributed to business development by using proactive telephone prospecting techniques to generate new customers, instrumental to boosting sales.

  strategically planned and coordinated workflow to maximize use of resources while controlling costs and meeting customer needs.



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peak technologies, columbia, md                                                                                     1997-2008


technical writer / documentation specialist (2000-2003)

  conducted comprehensive review and analysis of requests for proposals (rfp s) to derive proposal structures and requirements.

  trained, mentored and motivated technical personnel in making proposal contributions, playing an instrumental role in the development of top performing team members.

  proficiently designed, developed and implemented electronic forms and formats for tracking purposes to optimize response times.

  applied strong analytical and advanced written communication skills toward creating original standard operating procedures (sop), product and service descriptions, research reports, and consumer related instruction documents, as well as user manuals and technical manuals.

  collaborated closely with authors and production personnel; produced, revised, proofread and formatted technical documentation, with strong focus on promoting accuracy, timeliness and completion.

help desk analyst (team leader) (1997-2000)

  increased visibility of the professional services organization by managing $3m contract with the canadian postal service.

  effectively planned, wrote and updated operating procedures for the technical assistance center in iso format, integral to supporting enterprise-wide operations.

  exhibited strong technological skills in developing electronic forms and formats for tracking purposes to optimize response times.

  proactively built and established key relationships and liaised effectively with company knowledge experts, technical staff, and management to develop functional document objectives and outlines.

  designed comprehensive help desk response center for multi-million-dollar clients, leading to quality services and exceptional customer satisfaction.


freelance technical writer, laurel, md                                                                                  1991-1997

freelance technical writer

  prepared business plans, white papers, articles, users guides, and training manuals, demonstrating exceptional project management and prioritizing abilities in achieving goals and timelines.

  created end-user manuals, hardware operations guides, and trade-show brochures utilizing word, printshop, and various graphics applications.

  thoroughly reviewed and revised documents to ensure style consistency, syntax, usage and clarity.

  relied upon to lend consulting expertise in documentation design and production, technical writing and editing services, utilizing mla, apa, and cbe styles of citation.

  successfully edited and proofread technical textbooks and training materials, covering a broad range of topics.


bachelor of arts in marketing, minor in information technology - university of phoenix, columbia, md; graduating in 2009

professional development/training

business writing essentials; critical thinking: strategies in decision making; organizational behavior; management: theory, practice and application; computers and information processing - university of phoenix

technical skills

microsoft windows; sap   enterprise resource planning (erp) service, reporting, contract & quotation modules; paint shop pro; visio; lucent message manager; outlook; microsoft word (all versions); microsoft excel (all versions); microsoft access; microsoft powerpoint; corel wordperfect office suite 7; act version 6.0 & 7.0; lotus notes; sales force. com; adobe acrobat

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