yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

bba, management candidate eager to contribute academic background as well as broad-range business background toward supporting the employer in maximizing performance as a key staff member.

profile

 

• talented bachelor s candidate offering solid and progressive academic training and hands-on experience in operational management, business audits, financial operations, and customer service capacities.
• in depth experience in client-focused industries focused on delivering world class customer service.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
• dynamic communication, organization, problem solving, and relationship management skills.

 

technical proficiencies

 

microsoft office suite, including word, excel, powerpoint, outlook, and access.

quickbooks, windows 98/2000/xp/vista, ericom software as/400,

novell groupwise email/messenger, cti, avaya ip agent telephone system

 

professional experience

 

sales associate/cashier k-mart                                                                                                           2010

• successfully steered departmental sales operations to generate high volume growth and revenue on behalf of company; improved profitability in men, women, kids, household, and jewelry departments.
• facilitated a client-focused, service-oriented environment vital to maximizing customer satisfaction.

 

post-closing auditor kelly services                                                                                                    2009

• drove the auditing of fha and conventional loan packages, ensuring accuracy and completeness of the entire mortgage package.
• sharp business acumen and experienced in managing broad scope of operations, from scheduling signing/resigning and tracking documents to pre-auditing and document tracking.

 

customer service representative bartech group                                                                                 2008

• consistently ensured the delivery of quality customer service vital to sustaining and growing clientele base.
• effectively handled a broad range of client account activities, past due accounts, service requests, disconnects, payment/deposit processing, balance transfers, and service restoration.

 

office assistant davenport university                                                                                           2007-2008

 

tax preparer jackson hewitt tax service                                                                                       2004-2005

 

teller/sales associate tcf bank                                                                                                            2004

 

professional education

 

bachelor s of business administration in management davenport university                                      2011

 

income tax preparation certificate jackson hewitt income tax service                                                2004