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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

driven customer service professional seeking a challenging position where expertise in employee development, human resources and client services will prove instrumental to company success.

                                        profile                                      

 

a service-oriented professional with experience in customer care services, employee productivity development and human resource support. in-depth expertise quickly identifying client issues and reaching timely solutions. capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer and client services interaction both in person and via telephone. adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques. apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment. dynamic communication, negotiation, presentation, and relationship management skills. track record for leading and motivating team members to ensure success.

 

                           professional experience                         

 

oncology therapeutics network san francisco, ca                                                           1996-2006

customer care supervisor, 2004-2006

  • sharp business acumen and experienced in managing broad scope of customer service operations, from personnel morale boosting, individual job coaching and departmental procedural reviews to conducting interviews, call monitoring and operational improvement recommendations.
  • actively developed, tested and implemented new and updated customer service procedures.
  • collaborated with administration to ensure customer representative follow-through with each case.

 

care lead, 2002-2004

  • effectively hired and trained staff and actively collaborated in human resource operation functions such as customer care representative coaching , evaluating performance and providing guidance/mentoring
  • consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
  • responsible for monitoring territory performance and leading territory-wide meetings on behalf of company.

 

care specialist, 1999-2002

  • effectively managed all customer care issues, from initial investigation to satisfactory resolution in a timely manner.
  • successfully trained care specialists and customer service representatives in active listening skills, issue resolution and changing negative issues into positive opportunities.

 

customer service lynx representative, 1998-1999

  • facilitated product business relationships with lynx customers through exceptional product and services operation and troubleshooting knowledge.

 

customer service representative, 1996-1997

  • consistently placed customer orders in a timely and accurate manner to ensure superior service and client satisfaction.

 

                                      education                                    

 

registered dental assistant western college hayward, ca                                                 1992-1994

santa rosa junior college santa rosa, ca                                                                        1988-1991

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