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Yyyyyy x. yyyyyy
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xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
Please accept this letter and accompanying resume in application for the Program Manager opportunity that is currently available with Metaswitch Networks. In advance, thank you for your time and consideration.
As indicated in the accompanying resume, I bring to you 15+ years of experience in the telecommunications industry, proficiency in operations and program management, and sharp expertise in training, coaching, motivating and leading personnel to display performance excellence C essential to achieving and sustaining customer satisfaction and retention. To complement these qualifications, I offer a strong blend of problem solving, communication, interpersonal and decision-making skills which would be paramount to achieving Metaswitch Network s key business objectives.
As a proactive contributor to your company, I will prove to be a highly motivated professional and stellar leader committed to supporting you in achieving your business goals through exemplary technical acumen, a constant focus on quality, and dedication to 100% customer satisfaction. I am confident that I am an ideal candidate for this role, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
Yyyyyy x. yyyyyy
0000
xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
Eager to contribute a significant background in the Telecommunications industry as well as
considerable leadership talents as a Program Manager with Metaswitch Networks.
Profile
Seasoned background in the telecommunications arena with specialized strengths in operations management, quality control and assurance, policy/procedure development, cost control, compliance, and customer relationship management. Adept at steering complete daily operations including purchasing, inventory control, installations, carrier to carrier provisioning, DMS 100 and meta soft switch engineering, carrier network engineering, and technical repairs and support. Proven success in strategic planning, new business development, competitive intelligence, and public relations. Exceptional talents in delivering presentations/public speaking.
Selected Achievements:
- Strategically led development of automated inventory tracking and management program for BayRing to enhance cost control and productivity.
- Drove expansion of BayRing s copper and fiber network to extend across New Hampshire and into Massachusetts, eliminating need for ILEC dependence and achieving and sustaining 99% network uptime.
- Navigated delivery of service and adherence to New Hampshire Public Utilities Commission (NHPUC) during take-over and restructuring of primary leasing carrier, enabling smooth transition of vital information between companies.
- Valuable human resources experience spans recruiting, hiring, training, performance evaluations, and delegating responsibilities to 200+ employees.
- Increased new business revenues by 40% at Choice One Communications to produce over $4M annually.
Professional Experience
BayRing Communications, Portsmouth, NH, 2003 to Present
Director of Operations
- Spearhead full-scope operations for CLECS (competitive local exchange carrier) organization to maximize reliability, stability, competitiveness, and consistent business growth.
- Direct efforts of six managers and 50 employees throughout all departments (Carrier to Carrier Provisioning, Switch Engineering, Network Engineering, Project Management, Support and Installation, Facilities Management, Inventory Control and Purchasing).
- Establish, implement and evaluate policies and operational procedures to enhance cooperation and cohesiveness within multiple divisions and departments.
Continued
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Professional Experience continued
Played an active role in planning, designing and developing business architecture for new technical auditing organization.
Trained, mentored, coached and supervised technicians in Operations Support Center s policies, procedures and responsibilities.
Proficiently managed all activities within carrier relations department with an emphasis on verifying order processing accuracy and steering compliance with NHPUC performance metrics.
Performed monthly and annual tracking and reporting of company and dependant carrier performance metrics for submission to NHPUC.
Prior Background:
Senior Regional Director / General Manager, Choice One Communications, Inc.,
Rochester, NY & Manchester, NH, 2000 to 2003
Market Area Manager, Exp@Nets, Inc., New York, NY/ Manchester, NH, 1998 to 2000
Senior Vice President, Domestic Sales, EquipMed, Inc., Hampton, NH / Glastonbury, 1997 to 1998
Account Executive, ERC Communications, Waltham, MA / Bedford, NH, 1989 to 1997
Education
A.S. Degree
in Communications / Public Relations
Champlain College, Burlington, VT
Professional Development / Training
Dale Carnegie Sales; Public Speaking; Franklin Covey Time Management; Tom Hopkins Sales Techniques; Employee Relations; Sexual Harassment in the Workplace
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