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yyyyyy x. yyyyyy

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com

yyyyyy x. yyyyyy

Executive Summary

Well-rounded and dependable professional with 18+ years experience seeks new challenge

and opportunity to apply consummate skills in Management, Sales and Customer Service.

 

Key areas of Expertise


Sales

Operations Management

Business Development

Program & Procedure Development

Negotiations & Repair Estimates

Federal, State and Local Regulations

Certified Flight Instruction

Personnel Management

Leadership and Training

Customer Service


yyyyyy x. yyyyyy

Professional Profile                       

  Escalate business development through strategic initiatives that increase productivity and revenue growth; exceed goals and objectives

  Self-motivated with exceptional leader qualities; experience in business operations, personnel management, and training

  Expand clientele by securing high-profit accounts while maintaining existing customer base through adroit account management and exemplary customer service

  Communicate technical and complex information easily and concisely; develop programs and procedures adhering standards and regulations

  Demonstrate diagnostic, negotiating, and collaborative problem-solving skills; respond calmly to tough situations; highly organized and detail oriented

  Exhibit proficiency in translating individual needs into responsive, concrete solutions; offer solid track record based on professionalism, thoroughness, and dedication

  Accomplished and Certified Flight Instructor; ensure a positive and safe learning environment

yyyyyy x. yyyyyy

Employment History                        

Owner/Operations Manager                                                                                       01/2004 C Present   

Hemet Flight Center LLC Hemet, CA

   Increased revenue to an average of $375,000 annually; established customer base

   Created standardization operation and training procedures

   Coordinate and implement customized ground and in-flight instruction

   Manage maintenance and safety records; ensure Federal, State and local compliance

   Broker aircraft acquisitions and sales for clients; negotiate aircraft leases

   Oversee eight aircraft for owners; guarantee availability

   Train pilots with various skill levels including Commercial Standards; develop safe and prepared individuals

Freelance Certified Flight Instructor                                                                          01/2002 C 01/2004   

Action Aviation Inc. /Aurora Airpark Inc. Watkins, CA

   Organized and implemented customized ground and in-flight instruction

   Ensured Federal Aviation Regulations

   Trained student pilots with various skill levels including Commercial Standards; maintained a positive and safe learning environment developing prepared pilots

Resume C William Harris

(xxx-xxx-xxxx

abc@xyz.com     

Page 2 of 2

 

Owner/Operations Manager                                                                                       04/2000 C 01/2002   

Authentic Collision Center Inc. Aurora, CO

   Increased revenue to over $2M annually; provided excellent customer service

   Established Direct Repair Standing with three of the largest auto insurance companies in Colorado

   Designed and implemented a customer satisfaction program

   Managed and trained repair technicians; ensured standards were adhered to

   Provided accurate repair cost estimates; verified requests for supplemental damage after disassembly of vehicle

   Negotiated repairs with insured, claimants, and vendors; conducted inspections confirming quality and completeness

yyyyyy x. yyyyyy

Additional Employment                   

Owner/Operations Manager, Harris Appraisal Aurora, CO                                                   1998 C 2004  

General Manager, Campion Auto Repair Inc. Denver, CO                                                   1991 C 1998

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Affiliations                                        

   Member of various aviation organizations including AOPA, EAA, and Angel Flight

   Little League Baseball Coach

   PADI Certified SCUBA Diver

yyyyyy x. yyyyyy

Computer Skills                               

   Proficient in Microsoft Word, Excel, PowerPoint and FrontPage

   Knowledgeable in ADP, CA, Mitchell, and Cycle Mate Estimating Software

yyyyyy x. yyyyyy

Education & Professional Development                                   

Bachelor of Science C Graduated with Honors, Summa Cum Laude                          01/2006 C 05/2009

Utah Valley University Orem, UT

Excelled in the Distance Education Program

 

Metropolitan State College of Denver Denver, CO                                                    01/2003 C 05/2004

Major in History

 

Commercial Pilot Certificate

Instrument Flight Instructor

Instrument Rated Single and Multi-engine Land

FAA Class II Medical

Certified Flight Instructor

Instrument Ground Instructor

Advanced Ground Instructor

Tail Wheel

 

yyyyyy x. yyyyyy

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com

 

 

 

[Date]

 

 

 

[Attention Line]

[Organization s Name]

[Address Line 1]

[Address Line 2]

 

Dear [Insert Name]:

 

This letter and the enclosed r sum are an expression of my interest in seeking a rewarding [Title] position within your organization. I bring 18+ years of valuable experience which makes me an excellent match for your advertised position.

 

You will gain a dedicated and motivated individual who can communicate well with all levels of the organization. I am able to motivate and inspire others to achieve common goals and create innovative solutions to complex problems. Expertise in business operations, personnel management, sales, and excellent customer service are some of my strengths.

 

I would appreciate the opportunity to meet with you to discuss how my skills and background might fit in with [Organization Name s] current and future needs.  Please do not hesitate to contact me for further information or to arrange an interview that best suits your schedule.  Thank you for your time and consideration.

 

Sincerely,

 

 

 

William Harris

 

Enclosure

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