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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
objective
proficient it professional eager to contribute advanced technology, systems architecture, project management and business support expertise in a challenging it service desk assignment.
career profile
ø 14 years of award-winning intensive technological, system administrative and help desk experience.
ø microsoft certified system administrator.
ø extensive professional and government sponsored training.
ø holder of top secret security clearance for 15 years.
ø expertise in resolving technical support problems.
ø well-versed in unix, sql, windows and mac os.
ø creator of 2nd and 3rd level tech support for feedback requests from service desk.
ø knowledgeable in systems troubleshooting, repair and application implementation.
ø effectively interact with diverse groups and professionals at all levels.
ø well-organized multi-tasker with strong detail orientation.
ø adept in supporting payroll and quality assurance operations.
ø enthusiastic team player and contributor to organizational proficiency.
ø outstanding capacity to develop and implement advanced applications.
technology skills
vse/esa, vm/esa including spri/xcom (sna protocol), dec csp-21v, unix, aix, ms 95/98/2000/xp/7, nt4, server 2000/2003/2008, mac os 8.0, filemaker pro, ms sql 2005, metropolis accounting database, cisco vpn, ipass, interactive intelligence client, hp openview, empirix onesight, wordperfect, macdraw, clarisdraw, clarisworks, quickmail, quickmail forms, 4d client, ms office suite, irma/rumba emulators, insights/datawatch cdrom, rimage production server, barr enterprise print server, ibm z/vm, ibm rs6000, sperry univac dct 9000, lan file servers, routers, switches, firewalls.
professional experience
pico electronics 2008 - present
job title
assist with closing of this electronics repair shop.
dispose of old and used computer equipment.
ceridian employer services 1997 - 2008
production systems analyst (ossg)/service desk agent iii, atlanta technology center (2000-2008)
troubleshot, prioritized and resolved 1st and 2nd level issues for vse mainframe and ms/windows networks.
documented requests, transferred issues to appropriate support and followed up on all service activity.
provided training for junior members, troubleshot payroll reports utilizing cdrom servers/barr print servers running on windows 2003 server.
resolved mainframe problems regarding scom (sna), cics, spri reports and payroll cancellations.
managed issues regarding ms outlook/exchange and utilized cisco vpn/ipass to resolve remote access as well as any printer problems.
prioritized issues and escalated requests for hr, payroll, eap and benefit services.
communicated service outages, monitored company networks and notified appropriate support groups.
recipient of ceridian star winner award, 4th quarter 2004.
yyyyyy x. yyyyyy
page two
computer operator, atlanta technology center (1999-2000)
performed backups, batch processing, printing, disaster recovery and development comparison.
production associate, atlanta payroll district (1997-1999)
executed payrolls on vsa mainframe and conducted backups.
education/training
new horizons computer learning center
itil framework fundamental courses, 2008
six sigma white belt course, 2004
department of defense security institute
industrial security management course, 1991
national security agency
cs-140 comsec custodian course, 1991
computer operations technical school, sheppard afb, tx
usaf communications
gordon junior college, barnesville, ga
general studies, 1980
other experience
have also been employed by thomaston mills in capacity of lift truck operator and by lat sportswear/fulline distributors as system operator/junior system administrator in training.
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