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yyyyyy x. yyyyyy                                         

3645 cardiff ave., #0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

(xxx-xxx-xxxx

 

career objective                              

multi-lingual operations manager eager to contribute outstanding customer service and project coordination skills toward supporting a progressive organization seeking a driven and productive team member

profile                                                

ø  offer unique blend of property management, it support, corporate accounting, and customer service experience, with expertise in increasing operational efficiency and accuracy for large associations and single family residences

ø  facilitate a client-focused, service-oriented environment vital to maximizing resident satisfaction and retention; prepare monthly resident newsletters, post notices, resolve tenant disputes,

ø  effectively steer business development initiatives; successfully identify and capitalize on opportunities to penetrate and expand markets

ø  extensive background in complex document preparation and review, contract negotiation, transactional oversight, a/p and a/r, account reconciliation, general ledger maintenance, and business administration

ø  manage leasing, collections, and expenditure approvals; work closely with vendors to ensure consistent quality and adherence to contractual specifications

ø  prepare and present detailed regular reports  critical to senior management in assessing business performance

ø  demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; dedication to safety, strong attention to detail, and emphasis on accuracy

ø  dynamic communication, presentation, and relationship management skills; superior time management and organizational abilities

ø  proactive team player equally effective in independent and collaborative environments

ø  fluent in english, spanish, and norwegian; basic russian language skills

 

~ technical proficiencies ~

ms office (word, excel, powerpoint, access, outlook) ~ yardi enterprise/voyager ~ yardi client/vwa/citrix

~ ms sql server/query analyzer ~ quickbooks ~ smartdraw ~ adp pc payroll/pay expert ~ crystal reports

professional experience                

assistant controller, beverly hills properties, beverly hills, ca                                                                2001 c present

  • successfully perform a broad scope accounting, human resources, it, and operations functions for property management company with 134 properties and more than 200 employees
  • oversee highly productive team of five property accountants responsible for preparing and processing a/r, a/p, bank reconciliations, monthly financial statements, 3-day notices, rent increases, collections, security deposit refunds, returned items, and journal entries
  • serve as yardi database administrator and it manager; set up and configure employee workstations, create and conduct training programs, provide technical support and help desk assistance, troubleshoot issues and refer escalated situation to external sources as appropriate, script basic reports, and test all draft reports and functions
  • pioneer process improvements and direct it upgrades; played an integral role in two major software conversions from horizon to yardi enterprise and ultimately yardi voyager
  • drive staff recruiting, applicant screening, hiring, and training efforts; create hr forms and training manuals, process payroll and track pto, and maintain employee files

~ additional experience ~

independent property manager, los angeles, ca                                                                                   2003 c present

                                                                                                                                               

president, cardiff court o.a., inc., los angeles, ca                                                                                2006 c present                                                                                                                                                                                   

education                                           

bachelor of arts in economics, ucla, los angeles, ca                                                                                        2001


 

yyyyyy x. yyyyyy                                               

3645 cardiff ave., #0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

(xxx-xxx-xxxx

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity as a insert specific job title and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of progressive experience in property management, technical support, accounting and financial administration, and client and vendor relations.  i excel at coordinating a diverse range of functions and implementing software applications to achieve a highly efficient, productive, and accurate department that results in exceptional levels of customer satisfaction and corporate profitability.  my strong communication skills have consistently proven instrumental in working directly with tenants as well as in training and leading top-performing support teams.  to complement this background, i hold a ba in economics, am the president of my condo association, and independently manage single family residences.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to insert company name, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

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