yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

career objective

versatile retail professional eager to contribute broad-scope management experience toward supporting a dynamic organization in maximizing bottom-line performance.

profile

• respected manager offering over 15 years of solid and progressive experience leading retail operations.
• in depth experience in client-focused industries focused on delivering world class customer service.
• repeated success guiding sizeable, cross-functional teams in driving record-setting sales operations.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• dynamic communication, negotiation, problem-solving, and relationship management skills.

professional experience

department manager bed bath & beyond                                                                          2007-present

• sharp business acumen and experienced in managing broad scope of operations, from sales/marketing, customer service and shrink prevention to stocking, merchandising and workplace safety.
• strategically completed the management development program, efficiently training and development new associates.
• successfully implemented innovative new techniques for improving the trailer receiving process.
• consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.

shift supervisor cvs pharmacy                                                                                             2006-2007

• effectively hired, trained and directed 15-member staff and actively collaborated in human resource operation functions such as developing work schedules, evaluating performance and providing guidance/mentoring.
• successfully steered sales operations to generate high volume growth and revenue; increased sales by 5%.
• proficiently managed a broad range of financial operations, including financial records, payroll, bank deposits, and cashier analysis.

overnight supervisor the home depot                                                                       2004-2007

• facilitated client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
• proficiently developed and implemented innovative merchandising plans, consistently increasing sales.