Administrative Operations ~ Business/Office Support

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Profile of Qualifications

 

Ø  Offering over a decade of experience in providing quality support to businesses and executives through effective administrative/office operations management and assistance

Ø  Proficient in accounts payable and receivable, general ledger, spreadsheet production, and related accounting/bookkeeping functions

Ø  Effectively create and produce quality written communications, correspondence and documents; efficiently manage related files/records

Ø  Consistently deliver superior customer service; excellent customer needs assessment, problem solving and relationship building skills

Ø  Exceptional planning, organization and project management skills crucial to optimizing productivity and efficiency of business operations

Ø  Dynamic leader experienced in recruiting, training, coordinating, and supervising staff

Ø  Skilled in MS Word, Excel, PowerPoint, Access, HTML, and QuickBooks; strong data entry and word processing abilities

Ø  Multi-lingual: English, Spanish and Portuguese

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Professional Experience

Administrative Assistant/Customer Service Associate, Star Business & Travel-Miami         2007-2009

  Proficiently managed diverse office/administrative functions including preparing and maintaining complex files; additionally performed teller duties

  Played key role in business development through proactive interactions with clientele

 

Administrative Manager, Aword Group, Inc.-Miami                                                                                   2007

  Efficiently managed accounts payable, general ledger and related data entry at high accuracy levels

  Effectively prepared correspondence and created/maintained detailed spreadsheets

  Actively responded to customer inquiries, troubleshot concerns and ensured delivery of exceptional service

 

Administrative Manager, Brazilian Association of Colite, Brazil                                                        2001-2005

  Adeptly managed contracts with labs and companies and coordinated efforts with U.S. associations

  Provided direct support to President and Board of Directors and oversaw administrative, accounting and customer service functions

  Strategically planned and coordinated national and international lectures

  Resourcefully created productive importation procedures

 

Consultant Manager, Pesquisa E Assessoria Idiomatica S/C LTDA, Brazil                                     1997-2001

  Spearheaded marketing initiatives vital to driving business growth, and recruited, trained and led top-performing team of telemarketers/consultants

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Education & Professional Development

 

Business Administration Major, University Presbiteriana Mackenzie-Brazil             

Management and Supervision Business Courses                                               

Dale Carnegie Communication Course

Customer Service Relations Course

 

Date

 

 

 

Hiring Agent Name

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Company Name

Address

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Dear__________________:

 

I am currently seeking a challenging career opportunity where my vast experience in Administrative Operations will contribute to your company s success.  To acquaint you with my qualifications, I am submitting my resume for review; in advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, I have held several positions as an Administrative Manager and Assistant, where my responsibilities have ranged from accounting, contract administration and information management to correspondence/ document and spreadsheet development, general office/clerical and executive support.  I also offer extensive experience in delivering world-class customer service and have successfully built and led dynamic telemarketing teams.  Complementing this, I offer you solid knowledge of international business, possess strong computer, data entry and word processing skills and continually build my skills and knowledge through ongoing coursework.

 

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Karina Cardoso