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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

objective

driven leader eager to contribute dynamic sales, business development, marketing, relationship building, communications and customer relations skills in a challenging banking management assignment.

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career profile

ø  successful career in spearheading business development and operations in the banking industry.

ø  meet/exceed revenue goals on a consistent basis.

ø  accomplished branch team leader and manager.

ø  strong focus and expertise in customer service.

ø  facilitate unit operations toward increased profitability.

ø  expertise in new branch office launches and in developing investment/brokerage services.

ø  solid background in strategic planning, project management, budgeting and policy/procedures.

ø  record of progression to assignments of increasing responsibility.

ø  outstanding capacity in opening/closing, audits, cash management and atm balancing.

ø  well-organized multi-tasker with strong detail orientation.

ø  continuous professional development.

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professional experience

downey savings and loan                                                                                                         2003 - present

customer service supervisor ii, van nuys, ca (2006-present)

       promoted to oversee daily branch operations covering tellers, new account development, vault operations and personnel training.

       spearheaded successful conversion to upgraded computer system, products and procedures.

       produced enhanced customer service, greater record accessibility and facilitated account report generation.

       initiated advanced policy/procedures improving operational productivity.

       manage banking transactions including daily audits, atm balancing, monthly certifications, cash management and opening/closing.

       consistently achieve branch revenue and profitability objectives.

       successfully resolve any/all customer issues.

 

branch sales supervisor, los angeles, ca (2005-2006)

       advanced to oversee business development for eight-branch network.

       managed operations, sales personnel and investment activities.

       trained all personnel.

       delivered exceptional customer service leading to extensive new account referrals.

 

advanced teller and investment officer, torrance, ca (2003-2005)

       recruited to perform teller responsibilities covering daily reporting, safe deposit boxes, new accounts and investments.

       marketed multiple financial products including checking, savings, iras, certificates of deposit and trust accounts.

       performed effectively cross-selling of financial products.

       delivered outstanding customer service.

 

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education/training

glendale college, glendale, ca

general studies

 

downey savings & loan, newport beach, ca

training courses in retail banking, investments, branch management and operations


yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a banking management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include successful business development/unit operations background in the banking sector. to complement this background, i possess demonstrated expertise in achieving operational objectives, marketing plan implementation, staff supervision, unit policy/procedures, relationship building, team development customer service, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

attachment

 

 

 

 

 

 

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