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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
http://www.linkedin.com/in/serlandson
(xxx-xxx-xxxx
career objective
results-driven business analyst and training specialist eager to contribute unique blend of business acumen, analytical aptitude, and interpersonal relations skills toward supporting the employer in optimizing financial and operational performance
profile
offer strong practical business analysis and training experience as well as solid academic background in project management
accurately assess and respond to client-specific needs, define requirements, and prepare detailed project budgets and timelines
drive enterprise resource planning (erp) software implementations; author customized documentation and instructional manuals for diverse projects and applications
strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; conduct business process analysis and role mapping
develop and realize employee development plans; establish expectations, prepare agendas, design and source appropriate training materials, conduct workshops, assess participant progress, and follow up on application and staff performance
dynamic communication, presentation, and relationship management skills; intermediate spoken and written german
~ technical proficiencies ~
sap r/3 ~ baan erp logistics ~ j.d. edwards oneworld xe ~ ms office (word, excel, powerpoint, access, outlook) ~ ms project ~ ms frontpage ~ ms visio ~ quark xpress ~ adobe photoshop ~ snagit ~ dreamweaver ~ html
education
boston university, boston, ma
master of science in project management (mspm) to be conferred october 2009
graduate certificate in project management may 2009
university of south dakota, vermillion, sd may 1997
bachelor of arts in english, german, and political science, cum laude
- exchange program friedrich schiller university, jena, germany (spring 1996)
professional experience
senior analyst, itt advanced engineering and sciences (aes), rome, ny 12/05 10/08
- designed software documentation templates, documented architecture and operations, and directed the development of documentation content for core product, the information support server environment (isse) guard
trainer / training designer and developer, independent consultant, utica, ny and st. paul, mn 7/99 10/05
- provided expert business analysis and consultation regarding human resources and supply chain operations for large-scale manufacturing concerns and nationwide retailers
- pioneered change management initiatives, authored process documentation for erp software implementations, developed and implemented customized training materials, instructed personnel in instructional methodology and effective use of applications
adjunct instructor, suny institute of technology, utica, ny 1/04 to 5/04
- designed curriculum, prepared educational materials, conducted lectures, coordinated group learning activities, and delivered student evaluations for course on productive workplace communication
training consultant, dds, inc., minneapolis, mn 2/98 7/99
- worked closely with clients to develop sap training programs and manuals for r/3 software implementations, materials management, sales, distribution, and retail operations
- planned and conducted train-the-trainer workshops
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