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yyyyyy x. yyyyyy
105 bradstone circle z macon, ga 31211 zxxx-xxx-xxxx z abc@xyz.com
dynamic, articulate and ambitious business professional eager to contribute solid client relations, communication and sales skills toward optimizing the business results of a progressive employer. solid track record of escalating responsibilities and challenges with the proven ability to quickly adapt to any situation. core competencies include:
build and maintain relationships
organized & detail oriented
exceptional problem solving skills
solid, steady and composed
dedication to customer service
discerningly handle customer issues
effectively manage multiple projects
persuasive and effective communicator
learn new tasks quickly
project management leadership
quick to learn new technology
strong analytical skills
professional history
1992 to present: geico
2002 to present: licensed insurance counselor representative/ sales and service
represent full-line of automotive insurance products including; drive business initiatives by following up on customer inquiries and claims, consistently receive accolades from clients for dedication to client satisfaction and service.
seek out new clients and develop new opportunities by networking, generate lists of prospective clients; explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
cultivate and maintain relationships with businesses; perform presentations for employees and management, encourage question/answer sessions, provide individual needs analysis and suggest pertinent products in creating a comprehensive coverage plan.
effectively process endorsement paperwork, liaise between corporate office and client, and contribute strong sales talents to supporting business development activities as needed.
1997 to 2002: claims representative
managed claims report processes; leveraged strong telephone skills to resolve claim issues, set up rental car services and contact 3rd party claimants to determine final claim settlements.
1992 to 1997: underwriting tech/general clerk/operator
began tenure as a telephone operator and achieved promotion to general clerk and subsequently underwriting tech.
processed basic endorsements for underwriting department; managed high volume data entry and ensured accuracy in all processing functions.
additional related information
received customer service excellence award and completed georgia state insurance license exam
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