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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
~ cross-functional leader • expert in workflow prioritization • team-focused can do attitude ~
client-focused, solutions-driven professional eager to contribute proven operations management,
administrative support, and team building talents toward optimizing business success of a progressive employer.
profile
contribute sharp presentation abilities, excellent analytical skills, superior interpersonal relations proficiencies, and solid written / verbal communication talents toward achieving and exceeding set business objectives.
develop profitable relationships with new customers while maintaining existing clientele; network with multi-business partners instrumental in generating high-volume sales for continued marketplace dominance.
adept at multitasking within high-pressure, deadline-driven sales / business environments and strategically planning, prioritizing, and coordinating workflow to maximize productivity, efficiency, and quality.
attained certificate for rigorous dale carnegie sales / management training program completion.
recognized with elite membership in the volvo retailer performance alliance (2002 c 2003) which is awarded to the top 5% of nationwide management personnel, as well as prestige membership (2003 c 2007) for achieving noteworthy results within the top 20% of u.s. management.
professional synopsis
ferman automotive group, tarpon springs, fl
volvo service manager 1997 c 2008
key accomplishments
ø recognized as #1 csi in the nation by volvo cars of north america by leading the dealership-wide formatting of strategic relationships with clientele to ensure exceptional business retention.
ø increased workflow efficiency and productivity by developing an innovative employee satisfaction program.
ø received prestigious master management certification from volvo cars of north america every consecutive year since 1998, as well as attaining #1 service manager honors for 2001.
applied strong leadership talents toward overseeing broad scope of administrative functions within a high-volume dealership to include all personnel management, human resources, budget control, and sales activities, as well as supervising proficient daily shop operations and skilled automotive technicians.
optimized dealership revenue by providing solid recruitment and training / development of results-focused personnel instrumental in building top-performing teams and attaining a competitive performance spirit.
strategically steered business efficiency by coordinating all-inclusive operational activities between sales, service, and parts departments.
ensured delivery of world-class customer service vital to sustaining and growing business by working with consumers / commercial clients to facilitate repair and extended warranty services.
bmw service advisor 1993 c 1997
key accomplishments
ø substantially increased sales results through the marketing of proactive service upgrades.
demonstrated superior communications and interpersonal relations abilities toward effectively networking with broad-based clientele to coordinate comprehensive automotive servicing, repairs scheduling, warranty / estimate authoring, and vehicle road test efforts.
proficiently monitored mechanics concerning wide-ranging automotive work to include tracking progress and facilitating the optimal functioning of complex in-house computerized repair order systems.
~ additional professional roles held ~
warranty administrator / general office associate, ferman automotive group, tarpon springs, fl 1991 c 1992
warranty administrator, reeves import motorcars, tampa, fl 1986 c 1991
accessory / get ready department manager, john naughton ford, tampa, fl 1985 c 1986
education and technical proficiencies
associate of science in computer aided design webster college united electronics institute
extensive professional coursework kent state university
macintosh / microsoft windows operating systems • html / corporate website design • internet explorer
yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
~ cross-functional leader • expert in workflow prioritization • team-focused can do attitude ~
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging and rewarding [ insert job title ] role within your progressive organization, and am submitting my resume for your review.
i am eager to apply my broad business background in operations management, administrative support, and team building toward maximizing your company s bottom line and guaranteeing continued marketplace dominance. i have a proven ability to develop profitable relationships with new customers while maintaining existing clientele to include effectively networking with multi-business partners instrumental in generating high-volume sales for continued marketplace dominance.
as a long-time leader within ferman automotive group, i have been recognized with elite membership in the volvo retailer performance alliance (2002 c 2003) which is awarded to the top 5% of nationwide management personnel, as well as prestige membership (2003 c 2007) for achieving noteworthy results within the top 20% of u.s. management. furthermore, i have successfully attained a certificate of completion for a rigorous dale carnegie sales / management training program .
you will find me to be a client-focused, solutions-driven professional who is able to contribute sharp presentation abilities, excellent analytical skills, superior interpersonal relations proficiencies, and solid written / verbal communication talents toward achieving and exceeding set business objectives. in addition, i am adept at multitasking within high-pressure sales environments and strategically planning, prioritizing, and coordinating workflow to maximize productivity, efficiency, and quality. for these aforementioned reasons, i believe i will prove to be an incredible asset to your company.
i look forward to hearing from you in order to discuss an available opportunity for which i am qualified. i may be reached as indicated, and thank you in advance for your time and consideration.
sincerely,
yyyyyy x. yyyyyy
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