yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                 (xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

results-driven leader eager to contribute strong operations, management, customer relations, communication and team building skills toward actively supporting effective retail operations.

career profile

ø  over 29 years of practical business background.

ø  skilled in all facets of retail operations management.

ø  expertise in identification/resolution of customer issues/problems.

ø  adept in all facets of daily scheduling, planning and supervision.

ø  knowledgeable in delivery of exceptional customer service.

ø  proven leader of highly efficient teams.

ø  facilitate training and employee development.

ø  highly effective project manager with strong knowledge of merchandising, promotion and point-of-purchase strategies.

ø  record of progression to assignments of increasing authority and responsibility.

ø  strong entrepreneurial and management abilities.

ø  well-organized multi-tasker with strong detail orientation.

ø  proficient in advanced business software applications.

ø  store director certification.

professional experience

smith s food and drug (kroger company)                                                                                    1992 c 2009

store director, las vegas, nv (1995-2009)

       assumed wide-ranging retail management responsibilities.

       conduct strategic planning and market positioning.

       recruit, train, develop and mentor associate staff.

       plan and execute unit budgets.

       ensure achievement of customer service values.

       oversee daily operations of high volume grocery unit.

       plan and launch comprehensive operational procedures.

       achieve all regulatory compliance standards.

       facilitate continuous promotion and merchandising process.

       coordinate with suppliers/vendors to assure product availability.

       significantly slashed labor costs store-wide.

       exceeded revenue objectives on consistent basis.

                                                                                                                                                                    

store director, mission viejo , ca (1992-1995)

       retained to provide leadership for high volume unit.

       administered daily operations including sales, customer service and staff supervision/development.

       delivered targeted revenue objectives on a consistent basis.

 

earlier background

prior to 1992, served as retail merchandising supervisor, pacific indoor advertising, las vegas, nv.  in this assignment, developed outstanding retail, merchandising and new store/remodel schematics skill sets.

education

high school diploma

 

smith s food and drug, 12-week store director certification course, 1992

completed certified courses in current eeoc hiring practices

yearly certified safety and osha classes

many other certified seminars included in 17 years with kroger corporation, including several motivational, customer service and team building classes

yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                 (xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a retail operations management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over 29 years of successful and progressively responsible retail management experience.  to complement this background, i possess demonstrated expertise in achieving revenue goals, training and developing staff, merchandising, customer relations and regulatory compliance, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

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