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Results-driven Manager eager to contribute expertise in
Business Development, Customer Service, Operations, and Human Resources toward collaborating with a progressive organization in optimizing bottom-line performance
Qualifications Profile
Productively drive multiple facets of business operations ranging from human resources, sales and customer service to merchandising, inventory control, cash management, and reporting to maximize revenue
Top sales producer with talent for identifying, capitalizing on and meeting customer needs
Successfully hire, train and direct high-performance teams committed to generating sales and delivering superior customer service
Effectively implement policies, procedures and systems to maximize productivity, efficiency, quality, and profitability
Dynamic communication, consultation, presentation, and interpersonal relation skills
Technology-savvy, with proficiencies in MS Office Suite and Windows
Diplomatically respond to and resolve escalated customer and employee issues
Career Track
Retail Sales Consultant, AT&T 2007-Present
Capitalize on 6-step selling process to drive high-volume sales and build a profitable customer base; consistently a Top Sales Performer
Maximize results through follow-up phone sales calls as well as 2-week customer follow-ups along with ensuring continual delivery of world-class customer service
Proficiently manage sales floor presentation and merchandising strategies
Efficiently manage cash drawers and prepare daily deposits
Technology Department Manager, Office Depot 2006-2007
Steered department operations, with accountability for training, coordinating and leading sales team members; substantially increased year-over-year sales through decisive, motivating leadership
Effectively maintained planograms and price cards as well as shelf stock; controlled inventory
Conducted weekly safe audits and processed daily deposits
Academic Credentials
Associates Degree-Sales/Merchandising Management
Bradford School; 2006
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