Solutions-focused and sharp Information Technology Management Executive eager to contribute extensive talents toward supporting a dynamic employer in optimizing bottom-line performance.
Significant blend of technical and business acumen with exceptional hands-on management experience in network/system/server administration, strategic planning, project management, helpdesk operations, and information technology. Meticulous and focused problem solver with a solid reputation for integrity, relationship-building skills, negotiating talents, and commitment to quality control and customer satisfaction. Considerable skills in fiber optic technologies, wireless connectivity, security systems, telecommunications, remote administration, and LAN/WAN design and support. Highly adaptable; quickly master new roles, responsibilities, technologies and environments. Results-driven leader who effectively trains, develops, motivates, manages and evaluates top-performing personnel. Outstanding expertise in procurement of new technology, vendor relations, and contract negotiations and administration.
Championed three-year $16M building project for Mounds Park Academy with full accountability for installing and coordinating network, communication, security, fire, camera and card access systems.
Established Apple self-servicing account for academy to repair equipment in-house, accelerating repair turnaround time from 2 weeks to less than three days and saving $20K per year.
Captured $25K in savings by re-negotiating contracts and replacing vendors where appropriate.
Expedited laptop restore process by almost four hours and dramatically enhanced daily efficiency by re-designing entire technology infrastructure.
Provided high-level technical guidance and assistance to clients such as State of Minnesota, Health Partners, Digital Design Group, Diversified Graphics, and Chase Bank, exhibiting advanced skills in LAN/WAN design, end user software training, installations and configurations.
Provided technical consulting and network design services for Cybernet Systems to clients such as WAM!NET, Holiday Companies, Star Tribune, DK&Y Inc., and Featherlite Exhibits.
Mounds Park Academy, Maplewood, MN, 2002 to 2009
Director of Information Systems
Assembled and led highly productive team in administering network, server, and desktop operations to provide users with top-quality IT support.
Managed in-house infrastructure of 12 servers, 200 desktops and 400+ wireless laptops.
Spearheaded several network, IP, email, telecommunications, platform and database migrations.
Analyzed, built and fortified highly effective helpdesk system to improve technology department s productivity.
Cultivated, nurtured and maintained relationships with vendors and negotiate license agreements with Apple, Adobe, Cisco, Dell, and Microsoft.
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Professional Experience continued
Self-employed, Eagan, MN/Scottsdale, AZ, 2000 to 2002
Computer and Network Consultant
Demonstrated exemplary cross-platform proficiency in designing, developing and integrating Macintosh and Windows systems and servers.
Set up, installed and administered Microsoft Exchange email servers.
Lifetime Fitness, Eden Prairie, MN, 1999 to 2000
Assistant Director of Macintosh Networking
Relied upon to maintain multi-state Macintosh computer network and 130+ onsite desktops.
Applied considerable analytical strengths to diagnose and repair computer problems.
Innovatively designed virtual QuickTime VR tours of health clubs instrumental to supporting marketing department in increasing membership enrollment.
Cybernet Systems, Minneapolis, MN, 1998 to 1999
IT Consultant / IT Specialist
Expertly provided consulting and technical support services encompassing file, mail and web servers, desktop/laptop repairs, printer troubleshooting and repairs, and installation of RAIDs, switches, hubs, routers, and DLT, AIT, DAT backup systems.
Exercised outstanding multi-tasking expertise to maintain 200+ Macintosh desktops and PowerBooks at WAM!NET.
Maintained precise inventory of all computer equipment, managed technology budget, facilitated strong vendor relations, and administered marketing department s Appleshare IP server.
Prior background includes service with the U.S. Army Reserves, St. Paul, MN, 1992 to 1998, as Infantry Soldier, Platoon Leader, Squad Leader and Specialist; honorably discharged.
Operating Systems: Windows & Mac platforms, Windows Server 2000/2003/2008, and Mac OS X Server 10.3-10.5.
Hardware: Mac and Dell desktops/laptops, HP Pavilion laptops, Mac Xserve G5/Intel Xeon servers, Dell PowerEdge Servers, Cisco PIX 500 series Firewalls, Cisco routers/switches, Cisco 350/1100/1200/1240AG series Aironet Wireless Access Points, NEC 2000 PBX, RAID, SCSI
Productivity Servers: Exchange 2000/2003, Active Directory 2003, Symantec Endpoint 11 Antivirus, Symantec Information Security email protection & Anti-spam filter, Windows Terminal Server, MS IIS, Apache, MS SQL, MS SharePoint, Cisco IOS, Backup Exec, Symantec Antivirus, PC Anywhere, Elektron Radius, Callegra Unified Communications and Messaging, Blackbaud Student Information System, Blackbaud Raiser s Edge, and Blackbaud Education Edge Accounting system.
Software/Applications: Microsoft Office Suite (Windows and mac), Adobe Suite (Acrobat Professional, Photoshop, Illustrator, InDesign, Dreamweaver), Quark Xpress, MS Visio, MS Project
Networking / Protocols: LAN/WAN, TCP/IP, WINS, DNS, DHCP, POP3, IMAP, SMTP, FTP, TELNET, FTP, VPN, NAT, TFTP, Ethernet, and Fiber Optic networks.
Normandale Community College Arizona State University
Hiring Agent Name
I am currently seeking a challenging career opportunity in a technology management capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As indicated in the accompanying resume, I bring to you a substantial background in technical consulting, proficiency in directing IT operations and projects, and the flexibility to expertly handle competing priorities with an unwavering commitment to accuracy, efficiency, and customer satisfaction. To complement these qualifications, I offer solid organizational, multi-tasking, budgeting, analytical, and project management skills which are essential in an IT management role.
As a proactive contributor to your organization, you will find me to be a results-driven professional and stellar leader committed to supporting you in achieving your objectives through superior performance and an exceptional work ethic. I am confident that I could be a valuable asset to <insert name of company>, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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