Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

Results-driven leader eager to contribute Operations Management, Team Leadership and Strategic Planning skills toward supporting a progressive organization in maximizing bottom-line profits.

 

Offering progressive years of leadership and customer service management experience, with consistent results in achieving fiscal and organizational objectives for restaurants and retail stores. Talent for defining and resolving discrepancies to avoid unnecessary cost expenditures. Strong leader who excels in training and directing top-performing teams. Effectively establish and manage key relationships with decision makers and strategic partners.

New Product Development Startup Operations/Development Profit & Loss B2B & B2C sales

Client Relations Management Process Improvement Risk Management Regulatory Compliance

Market Penetration Negotiations Staff Training Resource Allocation/Administration

Change Management Turnaround Strategies Team Building Budgeting

 

  Appointed to develop and implement targeted performance strategies for 15 at-risk restaurants, directly resulting in 13 of the restaurants improving sales and mystery shop scores within only 6 months, and all of the restaurants remaining open.

  Designed and executed system-wide marketing program, increasing catering sales by 1% year over year in the Southern California market.

  Co-wrote the Franchise Training Program, Manager Certification Program and Shift Leader Program.

  Applied sharp business acumen toward selecting, developing and overseeing brand-training stores; franchisees trained in these stores maintained the highest profitability and guest service ratings in the company.

 

Togo s Eateries Inc.                                                                                                       2006-2009  

Market Trainer for Southern California Division                                                          

  Contributed dynamic leadership skills toward managing all facets of franchise training for 112 stores in Southern California division.

  Trained, mentored and motivated new corporate team members and franchisees, playing an instrumental role in the development of top performing team members.

  Played a key role serving in the brand marketing implementation committee, with strong focus on optimizing productivity, efficiency and performance.

  Innovatively designed new store opening procedure, and effectively opened three new stores efficiently with this system.

 

 

 

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Yyyyyy x. yyyyyy                                                                                                            Page 2 of 2

 

Career Background continued

 

Chili's Grill and Bar                                                                                                        1997-2006

General Manager

  Exhibited solid leadership qualities in supervising, training and developing 90+ employees and management staff, integral to boosting bottom-line profits.

  Cost-effectively allocated, administered and controlled annual budgets, P&Ls and facility plans.

  Strategically built critical community relationships and developed community interaction plans.

  Significantly increased guest survey scores from 32% to 68% positive, reduced turnover by 2% and maximized profitability in multiple $4+ million restaurants.

  Relied upon to lend expertise toward training 5 regional trainers, as well as developing 2 Managers to become General Managers and 2 hourly employees to become Managers.

Catering Manager

  Strategically planned and coordinated an improved strategy to boost catering program marketing.

  Expanded catering service offerings to include full service weddings to diversify revenue streams, leading to increased sales and market share.

  Contributed over $1.4 million in incremental sales in the first year for Orange County catering, with an average net contribution of over 30%.

  Directly supervised and developed 45 restaurants and staff to facilitate all aspects of catering operations; increased sales 11% the second year.

 

Olive Garden, Pittsburg CA                                                                                            1992-1997

General Manager

  Demonstrated strong management skills in overseeing and training 70+ employees and management staff. 

  Awarded top wine sales in the division in 1996 and 1997, due to exceptional dedication and performance.

  Created annual budgets and wrote P&L action plans, with strong focus on improving profitability and guest service while reducing turnover.

  Appointed to serve as Training Manager for 3 Olive Garden openings, and opened 2 restaurants as an integral part of the Management Team.

 

Additional Experience

 

Catering Operations: Banquet Manager - Hyatt Hotels

Retail: Department Manager House Wares - Mervyns

Certificate, Hotel and Restaurant Management - Diablo Valley College, Concord, CA    

Associate in General Education - Diablo Valley College, Concord, CA  

 

 

 

 

 

 

 

 

 

 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

 

 

Date

 

 

 

Contact Name, Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently exploring new career opportunities and to acquaint you with my qualifications, I am submitting my resume for review.  In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, I offer a strong track record in spearheading new restaurant openings and driving sales and operations to generate solid results for underperforming stores.  Among my recent accomplishments, I:

 

  Developed and implemented targeted performance strategies for 15 at-risk restaurants, directly resulting in 13 of the restaurants improving sales and mystery shop scores within only 6 months, and all of the restaurants remaining open.

  Designed and executed system-wide marketing program, increasing catering sales by 1% year over year in the Southern California market.

  Co-wrote the Franchise Training Program, Manager Certification Program and Shift Leader Program.

  Applied sharp business acumen toward selecting, developing and overseeing brand-training stores; franchisees trained in these stores maintained the highest profitability and guest service ratings in the company.

 

I am now eager to contribute my strategic planning skills and dynamic leadership abilities toward collaborating in your success as a key member of your team.  I am confident that I could be a valuable asset to your organization in achieving both immediate and long-term goals, and look forward to meeting with you in the near future to discuss my qualifications and how they support your corporate vision.

 

Professionally,

 

 

 

 

Yyyyyy x. yyyyyy