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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



profile of qualifications


solutions-focused management professional and b.s. in business administration candidate specializing in staff coordination, project management, team building, workflow prioritization, and client relations eager to apply breadth of experience toward maximizing an employer s success. top-performer with the ability to make decisions which reflect positively on business productivity, corporate well-being, and employee satisfaction.  integral team player who supports quality staff recruitment that encourages low turnover rates and high levels of company loyalty.  excellent communicator who can strictly comply with all federal and state regulatory agencies and adhere to set corporate hr guidelines.  current member of the u.s. navy reserves and former member of the marine corps reserves.



key areas of expertise


project management                 team building                   workflow prioritization                     client relations                    consumer finance

training / development             staff coordination             market analysis / planning               referrals generation           mortgage counseling

process improvement               budget control                  call center operations                    it support                            customer service



professional synopsis


project manager coordinator

bank of america (contractor: tek systems), dallas, tx                                                                                                   2008 c present


         apply dynamic leadership talents toward directing all office operations within central to pacific time zones to include handling necessary deployments / adjustments for business partners / associates to ensure seamless organizational processes at all times.

         expertly manage eds and hp deployment to address specific client needs pertaining to telecom and computer tech support, along with planning and delegating client-driven moves utilizing microsoft outlook and service center.

         contribute strong communication skills toward promptly responding to wide-ranging client needs and resolving key business challenges to include consistently achieving 100% customer satisfaction rates on monthly reports.

         optimize project management processes by tracking regional assets within a complex corporate database, along with providing onsite support to business partners / associates and effectively overseeing out-of-date equipment transfers.


technical support level i

sprint, fort worth, tx                                                                                                                                                           2008 c present


         utilize broad scope of it knowledge to respond to diverse customer concerns within a high-volume call center to include handling voice / data issues with cdma and pda phones and troubleshooting product / services (i.e. phones, wireless network cards) as required.

         drive account productivity and efficiency levels by guaranteeing accurate provisioning for appropriate set-up procedures.

         instrumental in supporting company success by attaining 2 prestigious certificates for outstanding performance and resolution.


mortgage counselor

naca (neighborhood assistance corporation of america, dallas, tx                                                                                 2007 c 2008


         strategically steered home buying efforts by managing 4 profit-focused loan officers and supporting over 100 applicants per month in completing naca requirements to include conducting workshops on home buying processes, refinancing, and naca programs.

         maximized bottom-line results by closing over 30 accounts for naca program members.


account executive / financial account manager

countrywide home loans, richardson, tx                                                                                                                                  2005 c 2007


         built valuable relationships with new / existing clientele by objectively reviewing / interpreting applicant data, reviewing loan applications in coordination with individual customer goals, and analyzing risk factors to ensure loans avoided default.

         achieved advantageous financial sales by developing client base to include over 50 referrals from various business and sources.

         played a vital role in developing professional techniques by participating in guideline adjustment training.



additional job history


onsite technical support specialist, countrywide home loans, plano, tx                                                                            2001 c 2005

payroll coordinator / recruiter,, dallas, tx                                                                                                             2000 c 2001



education and technical proficiencies


b.s., business administration (human resources / project management emphasis in progress)                              ashford university

a.a.s., management (human resources / project management emphasis in progress)                                              brookhaven college


ms office • lotus notes • peoplesoft • cisco • hardware / software • server installation • loan origination programs

yyyyyy x. yyyyyy

(xxx-xxx-xxxx •











hiring agent name


company name


city/state/zip code




i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.


i am excited to build a rewarding career with your organization, and am confident that my broad range of professional skills can achieve your key objectives.  i can offer over 9 years of solid staff coordination, project management, team building, and client relations experience from successful roles within financial, telecommunications, and non-profit sectors, and am well-versed in all facets of workflow prioritization, training / development, process improvement, and it support.


to compliment my background, please note that i am pursuing a b.s. in business administration from ashford university and an a.a.s. in management from brookhaven college.  both of these degrees will emphasize a specialization in human resources and project management.


currently, as a project manager coordinator for bank of america, i apply my dynamic leadership talents toward directing all office operations within central to pacific time zones to include handling business partner / associate deployments and adjustments to ensure seamless organizational processes at all times.  within this role, i expertly plan, delegate, and manage staff assignments to optimize use of resources and meet client needs.  during this time, i have attained 100% customer satisfaction rates on monthly reports due to excellence in job performance.  as this is just a sampling of my background, please kindly refer to my enclosed resume for additional experience.


you will find me to be a solutions-focused professional who can contribute superior attention-to-detail and sharp analytical abilities.  in addition, i can make decisions which reflect positively on business productivity, corporate well-being, and employee satisfaction.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your team.


i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.






jeffrey lonis

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