yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
productive team player eager to contribute dynamic coordination, operations, customer service, design, leadership and communications skills in hospitality/property management and retail luxury markets toward actively supporting a progressive company in maximizing operational and financial performance.
ø over ten yeas of solid experience in all phases of luxury hospitality and property management, with a consistent focus on delivering highest level of quality and world-class guest services.
ø track record of progression to positions of increasing accountability based on dynamic performance in continually meeting and surpassing performance goals and objectives.
ø excel in hiring, training, developing, and leading top-performing teams committed to providing superior customer service.
ø strategically plan, allocate and administer budget and implement financial controls to maximize bottom-line profits.
ø dynamic administrative management, policy/procedure development and implementation and program/ project administration skills.
ø effectively prioritize, coordinate and lead operations and workflow to optimize productivity and efficiency while maintaining high quality standards.
ø exceptional communication, presentation, negotiation, and relationship building abilities.
ø proficient in advanced business software applications.
ø b.a., art history and a.s., interior design.
ø concurrently operating a successful interior design business focused on select special projects.
east hampton point resort, east hampton, ny 2002 - present
vice president/general manager
recruited to manage this high volume, $10m annual turnover luxury establishment, with accountability for hiring, training and leading team of 120 in-season and 50 off-season personnel; resort includes 51-slip marina, 350-seat waterfront restaurant, 14 luxe bungalows and hotel suites catering to the top tier traveler.
oversee all operational functions with focus on outstanding quality and service; strategically upgraded customer service practices resulting in substantial increase in guest satisfaction scores.
have personally spearheaded hotel redecoration, boosting positioning in highly competitive market.
coordinate with sales team to increase hotel revenues; personally manage key accounts.
resourcefully build and maintain proactive banker relationships as well as collaborative relationships with officer in corporation and comptroller.
successfully manage all key accounts.
inspect guest rooms/public spaces daily to ensure highest standards are met.
other career background
consultant to general home store, llc, east hampton, ny; concurrent with present position.
coo, marie-chantal llc, london and new york city, 2000-2003; co-founded and launched flagship store and actively collaborated with robert warren miller, founder of duty free shoppes and father to her royal highness, princess marie-chantal of greece, in steering operations while additionally assisting hrh.
established and operated her royal highness philanthropic foundation, the pavlos and marie-chantal foundation for children, based in luxembourg.
villanova university, villanova, pa
bachelor of arts, art history, 1991
spring garden college, chestnut hill, pa
associate of arts, interior design, 1987
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