operations/administrative management               finance and cost controls

business development                                            customer service

public/community relations                                  strategic networking

team leadership                                                      training & development

program development                                             quality assurance

 

highlights of achievements

ø  clear track record of contributions and dedication exhibited by long-term progressive career culminating in assuming accountability for the strategic direction and overall operations of both mortgage lending and servicing departments

ø  profitably managed $480m portfolio of diversified assets; achieved less than 1% delinquency rate while maintaining dynamic client relationships

ø  substantially boosted customer satisfaction, operational efficiencies, cost-effectiveness, and bottom-line profits by creating and executing proactive policies and procedures for enhanced internal and client servicing processes as well as implementing new software/applications

ø  elected to board of directors, southeast credit union real estate network (curen), an organization focused in part on providing community with optimal real estate lending and financing solutions

ø  recognized with merit award for outstanding service

ø  took the initiative to capitalize on opportunities for professional development; successfully completed advanced supervisory training program in 2008

ascend federal credit union                                                                                                        1987 - 2010

mortgage lending supervisor; 1999-2010

mortgage lending originator/processor; 1992-1999

new accounts/loan officer; 1988-1992

teller; 1987-1988

built a highly successful career over span of many years, progressing from entry-level position to subsequently assume full accountability for overseeing operations of primary revenue-generating and customer-focused mortgage lending and servicing departments

strategically built critical relationships with broad-scope clients ranging from realtors to key affiliates, playing vital role in optimizing market share and revenue growth

applied industry expertise as well as strong attention to detail toward proficiently developing and submitting quality proposals for new loan products as well as changes to current product offerings, with strong focus on boosting client services and competitive leveraging

defined, developed and integrated enhanced application processing procedures to reduce turnaround time, significantly increasing customer satisfaction

resourcefully created and implemented innovative procedures to improve escrow analysis processes while concurrently reducing costs

further enhanced operational efficiencies and cost-effectiveness by coordinating and implementing new software and supporting documentation as well as user-friendly, web-based mortgage application

 

board of directors, community day care

 

 

 

date

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a (insert title of target position) capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated, i built a 20+ year progressive career with my former employer, illustrating my dedication and contributions in progressing from a teller to invest the most recent 10+ years in steering the mortgage lending and services departments under the title of mortgage lending supervisor.  over the course of my career, i have continually played a vital role in optimizing operational, client servicing and financial performance.  among my contributions, i have built and directed productive, client-focused teams, increased customer satisfaction through enhanced servicing processes, boosted efficiencies while containing costs by developing and implementing technology-driven internal solutions, and profitably managed a $480m portfolio while containing delinquencies to less than 1%.  in recognition of my dynamic performance, i was routinely promoted through the ranks to positions of higher accountability, elected to board of directors of an industry-related national organization and earned a merit award for outstanding service.

 

as an employee, you will find me to be a driven leader and collaborative team player leveraged to deliver immediate and long-term results and committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

carlene smith