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yyyyyy x. yyyyyy

xxx-xxx-xxxx • abc@xyz.com

 

 

results-focused senior-level leader specializing in driving business growth, cost-effectively managing expenses, building strong teams, providing world-class customer service, and cultivating a solid brand image with superior quality eager to offer 21 years experience toward maximizing an employer s success.

 

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profile of qualifications

 

         top performer who contributes a proven record of progression to positions of greater responsibility and authority.

         integral leader who makes decisions to reflect positively on business efficiency and employee satisfaction, along with supporting quality staff recruitment that encourages diversity, low turnover rates, and high levels of company loyalty.

         out-of-the-box thinker who excels at conceptualizing, creating, and implementing solutions-focused processes, including developing solid partnerships while overseeing key initiatives in coordination with multiple stakeholders.

         ambitious self-starter who offers up-to-date knowledge of industry / market trends and customer requirements.

         excellent communicator who seamlessly interfaces among senior-level staff, business teams, and customers.

 

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key areas of expertise

 

operations management             regulatory compliance                       process improvement            community relations

team building / training           expense control / forecasting           companywide auditing         client / customer service

strategic analysis / planning     policy / procedure development      warranty administration      business communications

 

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career highlights

 

         successfully increased companywide labor sales by $700,000+ within an 11-month timeframe by creating and implementing a unique service advisor and technician accountability plan across the large-scale dealer group.

         liaised among local utica, ny area schools to create a technician apprentice program that used both the talents of area high-level technicians and inexpensive assistance of students to develop into a profitable workforce resource.

         boost bottom-line results by developing innovative advertising marketing campaigns and customer incentives.

         reduced advertising costs by streamlining efforts and creating a cooperative multidepartment environment.

         effectively standardized companywide pay plans dictated by customer satisfaction scores in general surveys.

         created numerous popular incentive programs for technicians and advisors to enhance productivity levels.

 

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professional synopsis

 

assistant vice president of fixed operations

carbone auto group, utica, ny                                                                                                                                           2002 c present

 

         apply dynamic leadership talents toward directing daily operations of 14 high-volume automotive service, body shop, reconditioning, and parts departments, including managing 340+ employees and handling cost-effective forecasting.

         ensure compliance with industry standards of operation to excel in overall customer satisfaction by proactively initiating targeted process change to attain department objectives and maintain solid manufacturer relationships.

 

warranty administrator / assistant service advisor / service advisor

tomy car corporation, brattleboro, vt                                                                                                                               1989 c 2002

 

         utilized broad scope of industry knowledge and business acumen to strategically steer comprehensive phases of a fixed operations department, including managing warranty administration for a 6-dealership automotive group; directing a top-performing team of service managers; and handling all training, auditing, and process improvement.

         demonstrated strong technical proficiencies and automotive support skills toward serving in progressive shop cleaner, flat rate technician, service advisor, and assistant service manager roles throughout tenure with company.

 

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professional development & certifications

 

extensive business administration coursework                                                               mohawk valley community college

extensive engineering / cad design coursework                                                                                                     keiser college

 

master certified warranty administrator (chrysler) • master certified service manager (chrysler)

master certified commercial service manager (ford) • master certified service manager (ford)

master certified body shop manager (ford) • master certified parts manager (ford)

 

 

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