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Yyyyyy x. yyyyyy



Operations Manager / Business Development Executive

Financial Analysis ~ Sales & Marketing Methodologies ~ Market Penetration


Strategic Management Executive with expertise in driving business, increasing bottom-line revenues, customer relations, and efficiency best practices eager to contribute to the success of a progressive company. 


Qualifications Profile


Ø  Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, financial analysis and budgetary planning, tactical product branding and exposure initiatives, sales and marketing methodologies, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

Ø  Comprehensive understanding of the sales, marketing, and advertising arena due to advanced practical and academic training. 

Ø  Knowledgeable in all facets of brand building to include policy development and implementation, merchandising, advertising and training.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs. 


Functional Competencies


Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

Ø  Capable of in-depth research and data analysis with the purpose of improving brand awareness and product exposure to various market segments.

Ø  Embrace organization initiatives and mission statement.

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner. 

Ø  Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

Ø  Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

Ø  Stay abreast of most up-to-date research and data in order to offer most viable services to client base. 

Ø  Provide staff support and mentoring whenever necessary.

Ø  Resolve issues quickly through careful data analysis including technical and functional information.

Ø  Actively collaborate with multidisciplinary teams and departmental resources to optimize training efficacy.

Ø  Identify prospective customers through utilization of business directories, follow leads from existing clients, participate in various organizations and attend trade shows and conferences to increase brand exposure.

Ø  Contact regular and prospective customers to demonstrate products, explain product features and benefits as well as solicit orders for procurement.

Ø  Consult with clients after sales in order to resolve problems and to provide ongoing support.


Professional Career Track


District Planner, Macy s Metro New York                                                                             2009-Present


  Primary responsibilities include Home Division oversight and management.  Specific functions include ;

  Develop specialized programs to drive sales and profit margins;

  Conduct rigorous business analyses of the district related to identification of new opportunities;

  Make recommendations of specific actions to increase long term solvency;

  Conduct visits of multiple stores and analyze opportunities to drive sales as well as recommend vender mix at the store level;

  Possess in-depth knowledge of competitive environment in district as well as analyze space productivity and decide particular changes in space allocations in order to drive sales.


Regional Manager of Worrynomore Furniture Protection Program, Macy s / Bloomingdales     2006-2009


  Primary responsibilities included comprehensive oversight of  territory which included over 60 stores as well as  training call center associates at main headquarters. Additional responsibilities included;

  ensuring maximum profitability and increased sales through analyzing business trends and implementing trends by strategic training of associates and staff in the stores;

  Development of strategic partnerships with store/furniture gallery managers;

  Consistently exceeded conversion/sales goals every year for the entire region;

  Achieved number one total conversion/top sales store in the country and was voted the number one regional manager on the east coast 2008.

Senior Department Manager, JC Penny                                                                                2003-2006


  Primary responsibilities included development and implementation of internal policies and procedures including;

  Management of 17 million dollar  department in flagship store;

  Conduct various sales analyses, weekly and monthly sales forecasting, as well as staffing assessments and payroll functions for the purposes of labor and cost control;

  Lead sales floor and commission departments in meeting all deadlines and goals;

  Additionally responsible for loss prevention protocols, inventory management, store maintenance, and visual store presentations.


Store manager of Merchandising / Operations, Best Buy                                                       2002-2003


  Primary responsibilities included strategic and organizational agility for a $50M store including full P&L responsibility, warehouse and delivery operations, and hiring, training, supervision of team members. 

  Ensured proper merchandising and display programs were established.  Developed and implemented more effective loss prevention strategies.

  Handled all customer issues in a proactive and efficient manner to ensure long term loyalty. 


Store manager, The Limited, Inc                                                                                                 2001-2002


  Primary responsibilities included strategic and daily operations of two divisions of retail operation including The Limited, Victoria s Secret, and Lane Bryant.  Specific functions included;

  Created and implemented numerous training programs and coaching tools to further educate employees as well as establish accountability for performance. 

  Maintained full responsibility for budgeting and sales forecasting with P&L responsibility, contract negotiation and cost reduction.


Earlier Experience


- Senior Merchandise Manager, Linens N Things


- Store Manager, Old Navy                                                                                                           


Academic Training & Military Experience


n MBA (Pending), Adelphi University

n B.A. C Legal Studies, Chapman University





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