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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
Human Resources ▪ Training ▪ Management
Well-rounded and energetic professional with 16+ years experience seeks new challenge
and opportunity to apply consummate skills to optimize operations of a dynamic organization.
♦ Key areas of Expertise ♦
Human Resources
Specialized Training
Relationship Management
Program Development
Program Administration
Business Operations
Vendor Negotiations
Leadership & Team Building
Personnel Management
Recruitment
Benefits and Billing
Customer Service
yyyyyy x. yyyyyy
Professional Profile
Ø Self-motivated Human Resource specialist who anticipates Human Resource Professional (PHR) certification in January 2011
Ø Organized and detail-oriented Leader; direct high performance teams, drive business operations, manage human resource and loss prevention activities, and design, develop, and implement new programs
Ø Effective Trainer who establishes rapport with the audience and expresses concepts in terms easily understood and applied; conducted seminars in leadership development, performance management, harassment, diversity, effective communication, time management, interviewing and recruiting, and basic training sessions on Microsoft Word, Excel and Outlook
Ø Results-driven with personnel management experience; recruit, hire, train, provide solutions to employee concerns and workplace issues
Ø Escalate business development through strategic initiatives that increase productivity and revenue growth; exceed goals and objectives while ensuring superior customer service
Ø Communicate technical and complex information easily and concisely; direct vendor negotiations, provide training, and facilitate workshops
Ø Proficient in Microsoft Office, and knowledgeable with various HRIS systems including PeopleSoft
yyyyyy x. yyyyyy
Employment History
District Manager 00/2008 C Present
Carters/Oshkosh ▪ Buffalo, NY
Key player who manages $24M operation of 12 stores in Upstate New York and Vermont
#1 in the region in combined comps in 2010
Named as Mentor District Manager and trained potential Store Manager which was then promoted to District Manager
Demonstrate superior leadership and personnel management skills
recruit, train, discipline, and positively motivate teams; skillfully coach managers to achieve goals
provide solutions to all human resource and loss prevention issues
liaison between field and corporate staff; coordinate operational training, monitor concerns, and manage communication regarding the POS system and a new time and attendance system (eTIME)
Operations Manager 00/2007 C 00/2008
Babies R Us ▪ Albany, NY
Boosted business development by expertly directing daily operations of a $11M store
Displayed exceptional personal management qualities; lead operations team, and recruited and trained associate staff
Bed Bath & Beyond ▪ Union, NJ 00/1999 C 00/2007
Manager, Training and Development Department 00/0000 C 00/0000
Demonstrated excellent leadership and communication skills
participated in recruitment and supervision of field training team
served as liaison between Operations and Human Resource teams
efficiently managed corporate development program
supported Company initiatives by writing, developing, and editing training programs
successfully implemented and monitored effectiveness of training programs
Regional Field Trainer, Northeast Region 00/0000 C 00/0000
Essential player who coordinated training of new and existing managers in numerous locations throughout New Hampshire, New Jersey, New York, Maine, Massachusetts, and Vermont
Maximized efficiencies by organizing roll-outs of new regional training programs; managed trainers within the region
District Human Resources Manager 00/0000 C 00/0000
Optimized operations through superior personnel management and training of new associates and managers for entire district; performed recruitment, hiring, and employee problem resolution
Participated in identifying and resolving workplace issues; facilitated workshops on sexual harassment, disciplining and counseling, and interviewing and performance appraisals
Customer Service Trainer/Part-time Supervisor 00/0000 C 00/0000
Spearheaded training programs and oversaw front-end operations
Increased customer service scores by creating a positive service environment; monitored mystery shop and customer feedback
Human Resources Manager 00/1999 C 00/2001
Paychex, Inc. ▪ Rochester, NY
Leader who directed corporate new hire orientation and team of facilitators
Skillfully developed and administered medical and pharmacy benefits program; coordinated COBRA program
Collaborated with vendors to design an effective benefits package
Provide solutions to employee concerns related to medical billing
Displayed initiative by participating in open enrollment meetings; served on team which established the Company Wellness program
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Previous Employment
District Trainer, Sears ▪ Rochester, NY 1998 C 1999
Store
Manager/Buyer, Tricia s
Shoes ▪ Buffalo, NY 1994
C 1998
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Education and Professional Development
Bachelor of Arts in History Anticipated 05/2011
Canisius College ▪ Buffalo, NY
Bachelor of Arts in Human Resources 2007
Auberdeen University ▪ City, State
PHR (Professional in Human Resource) Certification Exam Anticipated 01/2011
yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
[Date]
[Attention Line]
[Organization s Name]
[Address Line 1]
[Address Line 2]
Dear [Insert Name]:
This letter and the enclosed r sum are an expression of my interest in seeking a rewarding [Human Resource/Trainer] position within your organization. I bring 16+ years of valuable experience which makes me an excellent match for your advertised position.
You will gain a dedicated and motivated individual who can communicate well with all levels of the organization. I am able to inspire others to achieve common goals and create innovative solutions to complex problems. Expertise in human resources, work place training seminars, program development, business operations, personnel management, and excellent customer service are some of my strengths.
I would appreciate the opportunity to meet with you to discuss how my skills and background might fit in with [Organization Name s] current and future needs. Please do not hesitate to contact me for further information or to arrange an interview that best suits your schedule. Thank you for your time and consideration.
Sincerely,
Alicia Kenney
Enclosure
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